Franchise Operations Manager

Job Description

Job Description

Position Summary:

Prestige Trucking Insurance is seeking an experienced Franchise Operations Manager to oversee and support the performance, compliance, and operational consistency of its franchise locations. This role is responsible for ensuring franchisees operate in alignment with company standards, regulatory requirements, and established best practices while driving growth, efficiency, and service quality. The Franchise Operations Manager serves as a key liaison between corporate leadership and franchise owners, providing guidance, performance oversight, training support, and operational problem-solving. The ideal candidate brings strong operational leadership, insurance industry knowledge, and the ability to build productive relationships while enforcing standards and accountability.

Essential Duties and Responsibilities:

• Serve as the primary operational point of contact for assigned franchise locations
• Ensure franchise compliance with company policies, operational standards, branding guidelines, and insurance regulatory requirements
• Monitor franchise performance metrics, including production, retention, service levels, and compliance results
• Conduct regular operational reviews, audits, and performance assessments of franchise offices
• Provide coaching, guidance, and corrective action plans to franchise owners and managers to improve performance
• Support franchise onboarding, training, and ongoing operational education
• Identify operational gaps, risks, and inefficiencies and recommend practical solutions
• Collaborate with finance and accounting teams to support premium reporting, billing accuracy, and financial compliance
• Partner with marketing, sales, and client services teams to ensure consistent execution of growth initiatives
• Support implementation of new policies, procedures, systems, and operational rollouts across franchise locations
• Assist franchises with problem resolution related to carriers, compliance, audits, or operational challenges
• Ensure consistent use of approved agency management systems, workflows, and reporting tools
• Track, document, and report franchise performance trends and issues to senior leadership
• Support special projects related to growth, standardization, and franchise expansion initiatives

Knowledge / Skills / Abilities (KSA’s):

• Franchise & Multi‑Location Operations Knowledge – Ability to manage, support, and standardize operations across multiple franchise or branch locations while balancing autonomy and compliance.
• Insurance Operations & Compliance Knowledge – Strong understanding of insurance agency operations, regulatory compliance, and carrier requirements, preferably within the trucking or commercial insurance space.
• Leadership & Influence Skills – Ability to influence franchise owners and managers without direct authority, foster accountability, and drive consistent execution of company standards.
• Analytical & Problem‑Solving Skills – Ability to analyze operational and performance data, identify risks or inefficiencies, and implement effective corrective actions.
• Communication & Relationship Management – Strong interpersonal and communication skills to build trust, provide clear guidance, and manage difficult conversations professionally.
• Process Improvement & Standardization – Ability to evaluate workflows, identify best practices, and drive consistent, scalable operational processes across locations.
• Organizational & Time Management Skills – Ability to manage multiple franchise relationships, priorities, and deadlines in a fast‑paced environment.
• Systems & Technology Proficiency – Ability to utilize agency management systems, CRM platforms, and reporting tools to monitor performance and maintain operational consistency.
• Professionalism & Confidentiality – Demonstrated ability to handle sensitive business, franchise, and financial information with discretion and integrity.

Minimum Qualifications:

Required

• Bachelor’s degree in Business, Operations Management, Finance, Insurance, or a related field
• 5–8 years of experience in insurance operations, franchise operations, or multi‑location management
• Experience supporting or overseeing insurance agency, brokerage, or franchise operations
• Strong understanding of insurance regulatory and compliance requirements
• Proven ability to manage performance across multiple locations or business units
• Excellent communication, coaching, and stakeholder management skills
• Strong analytical, organizational, and problem‑solving abilities
• Proficiency with agency management systems, CRM tools, and standard productivity software
• Ability to travel as needed to support franchise locations

Preferred

• Experience in trucking or commercial insurance operations
• Prior experience working directly with franchise owners or independent operators
• Experience conducting operational audits, performance reviews, or compliance assessments
• Familiarity with carrier relationships, audit processes, and premium reporting
• Demonstrated experience supporting growth initiatives and operational scaling

Physical Demands and Work Environment:

• Primarily seated, computer‑based office role

• Moderate noise level typical of a professional office environment

• Fully on site position

• Standard business hours with occasional extended hours to support service demands