Patient Engagement Specialist

Description:

Wellbox is a growing healthcare company committed to improving population health outcomes, one patient at a time. We strive to help individuals live healthier, happier lives by providing comprehensive, preventative virtual care solutions. Our services are delivered by a dedicated team of experienced professionals. Their consistent efforts in supporting, encouraging, and caring for our patients are key to driving positive changes in healthcare. If our mission of improving health outcomes resonates with you, we invite you to join us in making a difference.

Position Summary:

We’re looking for a friendly, motivated, and results-oriented Certified Medical Assistant (CMA) to join our Patient Engagement team at Wellbox! If you're passionate about creating positive healthcare experiences and outcomes and enjoy using your medical knowledge to educate and connect with patients, this could be the perfect role for you. Help us make a difference through Care Management!

Essential Functions:

• Conduct 120+ outbound phone calls daily to patients eligible for a Care Management program, educating and enrolling them in the program.
• Conduct patient satisfaction calls for all practices annually.
• Engage with patients over the phone to identify how Care Management can benefit them and clearly communicate the value it can provide.
• Answer inbound phone calls, addressing any questions or concerns with professionalism and care.
• Meet or exceed weekly and monthly production quotas.

Required Education, Experience, and Competencies:

• Certified Medical Assistant (CMA) preferred.
• Strong sales and/or customer service experience.
• Minimum one-year call center experience, healthcare setting preferred.
• Must have a clear and pleasant speaking voice.
• Energetic and approachable personality.
• Self-starter who thrives in a fast-paced and quota-driven environment.
• Proven experience meeting or exceeding goals in a call center and/ or sales environment.
• Bilingual candidates preferred.