ISO Security Specialist | IAM

Job Type

Full Time - Puerto Rico

General Description

Responsible for managing user access to systems, data, and applications within the organization and in compliance with the organization’s procedures, standards, and regulations (e.g., FRB, NYDFS, GDPR, NIST). The role involves ensuring authorized users have appropriate access, implementing and enforcing IAM policies, and maintaining the integrity of the IAM system.

Essential Duties and Responsibilities

• Understand and create, modify, delete user accounts, as well as managing user roles and permissions.
• Perform password resets for end users and perform caller authentication.
• Implement and enforce access control policies and procedures to ensure only authorized individuals have access to sensitive information and resources.
• Investigate and respond to security incidents related to access management, providing timely resolution and root cause analysis.
• Implement and utilize automation tools to streamline IAM processes and improve efficiency.
• Provide training and support to users on IAM policies, procedures, and system usage.
• Lead and respond to audit findings, providing required documentation and evidence.
• Lead in the development and maintain written procedure documentation related to identity and access management provisioning, termination, and transfers.
• Handle escalations and resolve issues promptly.
• Proactively aware of IAM best practices, innovative technical solutions, and threats facing the organization.
• Perform disaster recovery updates and testing as required.
• Collaborate with IAM related projects for application onboarding and offboarding.
• Support the team and ensure compliance with SLAs in Service Now.
• Serve as a Subject Matter Expert and go to person for complex issues and resolution.
• Provide expert guidance, offer direction and work alongside the team to develop creative solutions for IAM challenges.

Education

Bachelor's Degree in Computer Engineering or Computer Science

Bachelor's Degree from an accredited University/College in Information Systems or related fields

Experience

Three (3+) years of related experience with Identity and Access Management (IAM) in a complex technological environment.

Certifications / Licenses

No certifications or license needed.

Knowledge, Skills and Abilities

• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis of work procedures and business results and recommend changes to improve the effectiveness of the business' management.
• Strong technical acumen: knowledge of Cyber Security, Information Security, and Information Technology concepts. Strong knowledge of processes, controls, efficiency metrics and reporting concepts. Ability to write technical instructions using programs and technology. Robust knowledge of applicable local and federal laws, regulations, and guidelines.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
• Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.

Knowledge, Skills and Abilities (cont.)

• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.
• Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MSO 365. Experience with data management tools such as: Power Pivot and Power BI, among others, is desired. Ability to achieve results by providing innovative ways of working with operational and technological considerations.

Region Locations

Puerto Rico

Work Schedule

Hybrid

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [email protected] . This email inbox is monitored for such types of requests only . All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
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