Customer Service Representative
Compensation & Benefits:
- Compensation $20-$25/hr. (Flexible/Negotiable DOE)
- Company Paid Group Life Insurance
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Gather and review all provided information and enter new jobs into the computer system
- Manage the status of jobs from order entry through invoicing
- Send outsourced jobs to vendors
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED
- Previous experience as a Customer Service Representative in a Printing and/or Sign Company or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
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