Customer Service Representative

Longwood, FL
Customer Service Representative – Commercial Printing: Longwood, FL

Company Overview: Our client has 20+ years of experience as a full-service printing, branding, and digital marketing company in Central Florida that provides comprehensive solutions—including commercial printing, signage, direct mail, promotional products, and web-to-print services—to help businesses enhance their brand visibility and marketing impact.
Compensation & Benefits:
  • Compensation $20-$25/hr. (Flexible/Negotiable DOE)
  • Company Paid Group Life Insurance
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
Job Overview: The CSR will be responsible for managing customer inquiries, order entry, and project coordination by handling quotes, orders, and status updates, overseeing in-house and third-party jobs, and issuing invoices upon completion

Responsibilities :
  • Receive a high volume of inbound calls and emails
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Gather and review all provided information and enter new jobs into the computer system
  • Manage the status of jobs from order entry through invoicing
  • Send outsourced jobs to vendors
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge

Qualifications:
  • High school diploma/GED
  • Previous experience as a Customer Service Representative in a Printing and/or Sign Company or in a similar role is preferred
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively

Posted 2025-08-27

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