Customer Experience Specialist

Reports To: Sr. Director of Client Solutions Classification: Exempt
Department:  Client Success Position Type: Full-Time

Who we are:

SmartChoice acts as your single point of contact for enterprise technology , simplifying vendor management and specializing in telecom, internet, security, and infrastructure solutions—all delivered through our "signature service model." We unify communication infrastructure across complex enterprise ecosystems while providing white-glove service and 24/7/365 U.S.-based support since 1998.
Why join us?

At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white-glove service and customer success. We don’t just provide services—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced telecom, internet, security, and infrastructure solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.
 
Our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity , collaboration , and celebrating successes —big and small.

As part of our team, you'll be joining a company that values innovation , teamwork , community engagement , and professional growth . Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.
Position Overview:

The Customer Experience Specialist will play a crucial role in supporting our Sales and Client Success teams by managing administrative tasks, coordinating sales activities, and ensuring a seamless customer experience. This position requires excellent organizational skills, strong communication abilities, and a strong attention to detail.

Key Responsibilities:

• Assist the Sales and Client Success teams with daily administrative tasks, including data entry, order processing, and maintaining customer records.
• Prepare and distribute sales reports, proposals, and contracts.
• Respond to customer inquiries and provide exceptional customer service.
• Collaborate with other departments to ensure timely delivery of products and services.
• Support the sales team in achieving their targets and objectives.
• Answering calls for Sales and CS queue and acting as a first point of contact for any account or contract questions.
• Assist Account Management with renewal and account review preparation as needed.
• Maintain accurate and up-to-date sales documentation and records.
• Maintain accurate and up-to-date customer records and documentation.

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.
• Prior experience with various CRM platforms, including HubSpot is preferred.
• Advanced knowledge of the MS Office Suite, including Excel.
• Prior experience with Adobe is preferred.

Perks:

• Competitive salary with performance-based incentives
• Comprehensive health benefits (medical, dental, vision, life insurance)
• Generous paid time off
• Employer-matched 401(k)
• Monthly cell phone stipend
• Employee Assistance Program
• Generous PTO

What We Offer:

• Culture of Innovation: You’ll be part of a forward-thinking team that’s driving the future of business communications.
• Growth Opportunities: As SmartChoice continues to expand, so do the opportunities for our team members to take on new challenges.
• Fun & Collaborative Environment: We’re serious about our work, but we also know how to have a good time. From team-building events to spontaneous brainstorming sessions, SmartChoice is a place where your voice will be heard, and your efforts will be recognized.

At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team. Apply now and start making your mark at SmartChoice!

SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.