Admissions Representative - Behavioral Health & Recovery Center

Job Description

Job Description

Join our dynamic team at Quadrant Health Group! We are seeking a passionate and dedicated Admissions Representative to join our growing team in Boca Raton, FL. The ideal candidate is vital to the behind-the-scenes success of the admissions process. As an Admissions Representative, you’ll help individuals and families through one of the most important calls of their lives — the call for help. You’ll guide them through the admissions process with empathy, professionalism, and clarity. If you’re passionate about helping others and want a career where every conversation makes an impact, this is the role for you.

Training is provided — what matters most is your empathy, energy, and drive to make a difference.

Pay Range: $40,000–$80,000 per year (based on experience and shift)

Schedule Options:

• Day: 7:00 AM – 3:00 PM (weekends required)
• Evening: 3:00 PM – 11:00 PM
• Overnight: 11:00 PM – 7:00 AM (experience required)

What You'll Do:

Major Tasks, Duties and Responsibilities:

• Answering and managing inbound calls with compassion and efficiency
• Gathering demographic, clinical, and financial details and entering them in our CRM
• Verifying insurance benefits through VerifyTx
• Upload and manage documentation including VOBs, IDs, insurance cards, and internal notes
• Conducting clinical and pre-admission assessments (training provided)
• Building trust and rapport with clients and families in crisis situations
• Explaining insurance coverage and treatment options
• Ensuring compliance with HIPAA and company confidentiality standards
• Following up with clients and families throughout the admission process
• Perform other duties as assigned
  

Skills, Knowledge and Qualifications:

• High School Diploma or equivalent (Associate or Bachelor’s degree a plus)
• 1–2 years of experience in healthcare administration, admissions, or customer service
• Familiarity with substance use, mental health, or recovery preferred
• Strong computer skills (Google Workspace, spreadsheets, CRM/EMR systems)
• Excellent communication and listening skills
• Empathy, professionalism, and strong follow-through
• Ability to stay calm, organized, and focused in high-volume settings
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively within a team.

Why Join Quadrant Health Group?

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and sick time pay.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.

Join a Mission That Matters

Quadrant Health Group, Inc. is a behavioral health management group overseeing several facilities across the country, along with a large admissions office and operations hub in Boca Raton, FL. As we continue to grow—with several ongoing projects occurring this year—we need skilled professionals to support various operational areas. This role offers significant opportunities for career growth within our rapidly evolving organization.

#HP

Compensation details: 40000-80000 Yearly Salary

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