F&B Reservations Supervisor
- Handle VIP reservations, special requests, large party inquiries, and guest preferences with professionalism and discretion.
- Monitor reservation pacing, seating flow, and table optimization to maximize covers while maintaining service standards.
- Ensure all guest communications reflect our brand's service standards, culture and tone.
- Anticipate guest needs and proactively resolve reservations-related concerns or service recovery
- Coordinate closely with restaurant leadership, host teams, and culinary operations regarding reservations, events, and outlet availability.
- Supervise, support, and coach reservation agents and host teams to maintain Forbes-level service standards.
- Assist with scheduling, training, onboarding, and performance management of reservation team.
- Conduct daily reservation briefings and communicate VIP arrivals, special occasions, an updates.
- Any other reasonable duties as assigned by the supervisor or manager.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. Qualifications SPECIFIC JOB KNOWLEDGE & SKILLS: - High school diploma or equivalent education required; Bachelor's degree preferred
- 2 years of experience in restaurant reservations, host leadership, or luxury lifestyle hospitality operations.
- Proficient in computer systems including Microsoft Office, and SevenRooms reservation system
- Strong knowledge of property management systems such as Opera, SynXis.
- Strong verbal and written communication skills in English
- Must be able to stand or walk a minimum eight-hour shift.
- Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
- Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
- Ability to push 20lbs+ consistently.
- Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
- Additional language ability preferred.
- All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor Additional Information All your information will be kept confidential according to EEO guidelines.
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