Night Auditor
- To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
- To produce accurate and timely reports and correctly handle all cash transactions
- To provide relief support to the hotel PBX operator during shift
- To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers
- To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
- Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues
- Transmit credit card batches
- Complete and transmit daily management and accounting reports and supporting documents.
- Act as hotel system liaison during night hours
- Perform all Guest Service Representative Functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message
- Any and all duties assigned by management
- High school diploma or GED required. College degree preferred
- Must have minimum of two years’ experience working in related field (hospitality preferred)
- Must have proficient knowledge in Microsoft Office
- Experience in high volume establishments
- Technical proficiency (computer applications)
- Previous Customer service experience
- Ideal candidate will have some prior hotel reception/auditor experience
- Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
- Must have full availability and be able to work days, evenings, nights, weekends, and holidays
- Ability to read, write and speak English (multi-lingual a plus)
- Ability to understand, follow and give written and oral instructions
- Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers
- Ability to work with large groups of people, and age groups
- Knowledge of leadership techniques
- Solid judgment and ability to resolve conflicts effectively
- Operate effectively in stressful situations
- Ability to multi-task
- Ability to adapt to changing guest needs
- Attention to detail
- Strong organizational and time management discipline
- Understanding of hospitality operating systems
- Strong organizational and time management discipline
- Able to provide quality customer service and possess the ability to multi-task
- Must have good computer skills and able to perform cash handling procedures. Mature, with good judgment, detailed oriented, friendly and responsible
- Ability to work harmoniously with fellow employees and guests
- Ability to work outdoors including intense or inclement weather conditions
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