Medical Intake Coordinator
The Intake Coordinator, via incoming calls, emails, faxes or website, assists with the computer
intake of all demographics information on the patient/member and determine whether services
requested require precertification based on the employer’s/Third Party Administrator’s contract with
MedWatch based on NCQA, URAC and state standards. This is a remote position with no requirement to commute to an office. Education:
- High School Diploma
- Excellent data entry and typing skills
- Basic Computer skills/proficient in relevant computer applications
- Medical Terminology
- Ability to handle multiple complex tasks simultaneously with attention to detail and accuracy
- Knowledge of customer service principles and practices
- Some experience in a call center or customer service environment
- Verbal, written and listening communication skills
- Stress tolerance and team work
- Excellent data entry and typing skills
- Basic Computer skills/proficient in relevant computer applications
- Medical Terminology
- Ability to handle multiple complex tasks simultaneously with attention to detail and accuracy
- Knowledge of customer service principles and practices
- Some experience in a call center or customer service environment
- Verbal, written and listening communication skills
- Stress tolerance and team work
- Good organizational skills and time management
- Excellent verbal and written communication skills
- Ability to handle difficult situations tactfully and diplomatically.
- Effective problem solving and decision-making skills.
- Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint)
- Handle all incoming MedWatch calls (i.e. start cases, do call logs, forward calls, provide case status, provide claims phone #’s, etc...)
- Make outgoing calls for MedWatch (demos, information for case completion, etc…)
- Make outgoing calls for Bill to Dates and Discharge dates for the nurses
- Complete incoming electronic Webcerts
- Send out CM Reports/Invoices
- Send out Path letters for MW cases
- Handle incoming Path letter responses
- Attach and distribute faxes – anywhere from 100 to 200 per day (sometimes entails opening cases from faxes)
- Make outgoing calls to DMTHR patients introducing nurse and program and transferring case to DM nurse
- Take calls from DMTHR patients explaining program and transferring case to DM nurse
- Check to see if there are any miscellaneous requests from nurses in emails (regarding cases to be opened, changes made to info in cases, etc..)
- Check CM Inbox to see if there are any emails that need to be addressed (i.e. new CM case opened, answering questions regarding UR procedures, etc…) [Heather, Michelle, Sherri]
- Verify patient and provider demos – correct and/or complete when needed
- Handle fax failures, researching fax #’s and re-faxing manually when necessary Fax PA Reviews for nurses
- Create cheat sheets, documents, spreadsheets, correspondence, etc…
- Set Follow-up dates for HRA’s in DM
- Make calls to DM patients introducing nurse and program
- Handle mailing for UR, CM and DM
- The incumbent may be responsible for duties or responsibilities that are not listed in this job description. Duties and responsibilities may change at any time with or without notice.
environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination
and manual dexterity sufficient to operate standard office equipment including operation of standard
computer and phone equipment. We are an Equal Opportunity Employer, including disability/veterans
Recommended Jobs
Service Supervisor
Requisition Number: 228831 Job Description Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include su…
Community Manager - 55+ - Naples, FL
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in ins…
Diagnostic Radiology - Tampa, Florida
Onsite Will be cross-credentialed atâ?éáAdvent Health sites listed: Tampa, Wesley Chapel, Dade City,â?éá Zephyrhills, N Pinellas, Carrollwood, Connerton, Wauchula, Brandon, Sebring, & Lake Plac…
GP + Urgent Care Associate Veterinarian - Lake Nona
Job Description Job Description CityVet Lake Nona is hiring a GP + Urgenct Care Associate Veterinarian to join our collaborative, doctor‑led team. Are you a passionate and dedicated veteri…
SAP Manager
Mitsubishi Power Americas, Inc., in Lake Mary, Florida, is looking for an SAP Manager. Company Overview At Mitsubishi Power, we're not just building better clean energy technologies;…
Industrial Systems Technician
Job Description Job Description Location: Orlando, FL (Oviedo area) and willing to travel up to 100% for deployments Are you ready to transform an industry? At 374Water, our mission is to p…
welder/ labor
Job Description Job Description fencing, welding, access ladders security doors etc. call 954-882=9157
LPN - Licensed Practical Nurse
About Us We are a leading long-term care facility dedicated to providing compassionate, high-quality care to our residents. We specialize in rehabilitation services, helping individuals recover an…
Heavy Equipment Mechanic - West Palm Beach - Viking Utility
Job Description Job Description Job Summary Performs preventative maintenance, troubleshooting, and repairs on support and heavy freight-moving equipment systems, including mechanical, hydraulic…
Registered Dietitian (RDN/LDN) Registered Dietitian (RDN/LDN) - Adolescent
In-Person | Winter Springs, FL | 1099 Independent Contractor |Adolescent Behavioral Health & Eating Disorders Schedule & Position Overview This is an in-person 1099 contract position supportin…