Guest Service Coordinator
Automotive Guest Service Coordinator Guest Service Coordinators engage with service leads generated through online marketing campaigns, the dealer website, and incoming calls. The fast-paced environment offers numerous opportunities for growth and development. Job Benefits: We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:
- Team Atmosphere
- Medical/Dental/Vision Insurance
- Paid Vacation after 1 year
- 401(K) & 401(k) Matching
- Establish and maintain relationships with former customers to enhance customer retention
- Proactively monitor and contact leads for potential business opportunities
- Master call and email scripts to effectively communicate with customers
- Schedule, confirm, and follow up on appointments to ensure customer satisfaction
- Conduct surveys with customers to gather feedback and improve service
- Provide prompt and accurate responses to customer inquiries and concerns
- Utilize CRM software to document all customer interactions for record-keeping
- Collaborate effectively with management and the service department to deliver exceptional customer service
- other tasks as assigned
- Adhere to Headquarter Toyota's dress code policy
- While a background in Business Development Center is not required, it is preferred
- Bring strong customer service and communication skills to the table
- Demonstrate excellent multi-tasking and organizational abilities
- Possess basic computer proficiency and phone skills
- Collaborate effectively with team members
- Must be flexible with schedule including evenings, weekends and holidays
- Bi-lingual in English and Spanish is required
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