Implementation Associate (Business Analyst) - Aug 18 Start ( {{city}})

Company Overview

At Fulfil, were on a mission to transform how high-growth e-commerce and retail brands operate at scale. Our modern ERP platform unifies purchasing, manufacturing, fulfillment, invoicing, and financial managementpowering the operational backbone for leading merchants like Mejuri, HexClad and The Ridge. With locations in Toronto, Miami, and Bangalore, our global team tackles complex, real-world challenges, ensuring our merchants can operate seamlessly as they grow

Role : ERP Implementation Associate

Were looking for an ambitious, early-career ERP Implementation Associate who wants to learn by doingworking alongside the sharpest operators in modern commerce and taking real ownership from day one. This is not a traditional ERP role (read: no archaic workflows or 18-month go-lives). Instead, youll become a full-stack consultant, using AI tools and hands-on experience to implement Fulfil at some of the most exciting brands in the world. Youll apprentice under senior implementation specialists while owning meaningful parts of real customer projects. From kickoff to go-live and beyond, youll work directly with our merchants to help them get the most out of Fulfils platform. And yesyoull travel. We fly out to work with customers in person across North America and the UK, and youll be right there with us

🚨 We are bringing on board a batch of Associates to start together in our Miami office, so if you're sharp and can move fast, get in touch. Please note well only interview candidates who show sharpness, creativity, and high-agency thinking in their first interaction with Fulfil. Make that first impression count!

Location: In office Miami (opportunity to WFH up to 2 days a week over time)

Type: Full-Time

Travel: Up to 50% across North America & UK

Expected Start Date: August 18, 2025

What Youll Do:

• Support the onboarding of new merchants by helping configure and launch their operations on Fulfil
• Own execution and collaborate with senior implementation specialists as part of a hands-on apprenticeship
• Own specific workstreams and deliverables within larger implementation projects
• Gather business requirements and map merchant workflows (order to cash, purchase to pay, inventory, etc.)
• Use AI tools like ChatGPT and Claude to streamline configuration and documentation
• Help troubleshoot, test, and optimize Fulfil setups pre- and post-go-live
• Travel on-site to work directly with customers, understand their operations, and build deep context
• Work with stakeholders across Sales, Product, Engineering, and Merchant Success to ensure a seamless handoff post-implementation
• Grow into a full-stack implementation consultantfluent in both business problems and technical solutions

Were Looking for Someone With

• 13 years of full-time experience, ideally in a customer-facing roleinternships, campus work, or support roles all count.
• Curious about how systems work, especially in eCommerce, supply chain, operations, accounting, or marketplaces.
• Learns quickly and enjoys breaking down complex problems to find smarter, faster solutions.
• Takes initiative and follows throughcomfortable working independently, asking the right questions, and keeping things moving.
• Motivated to grow fast, improve continuously, and raise the bar for themselves and the team.
• Thinks creatively and isnt afraid to experiment when theres no obvious answer.
• Leans in when the work gets intenseespecially when it's in service of a great outcome for the team or the merchant.
• Excited by the idea of using modern tools (ChatGPT, Slack, Zapier, GSuite) to move faster and work smarter.
• Open to travel (up to 50%) to work closely with some of the most exciting brands in North America and the UK.

Nice to Haves:

• Took courses in supply chain, accounting, finance, or operations
• Have used Shopify, Amazon Seller Central, or marketplaces
• Have worked with eCommerce merchants or understand DTC brands
• Have played with automation or AI tools on your own (wed love to hear how)

You Shouldnt Apply If

• You prefer routine tasks over end-to-end ownership of solutions
• Youre uncomfortable with fast-paced environments where accountability is high
• You avoid digging deeply into problems
• You arent ready to lead projects or help others