Sales and Customer Service Team Member

Job Description

Job Description

We stand out by combining a fun, team-oriented culture with a serious commitment to delivering outstanding results for our clients. We believe in the power of our clients telecommunication services, and our Sales and Customer Service Team Members. That’s why we offer immersive training and development designed to help our Sales and Customer Service Team Members succeed in the world of customer service and sales. We’re currently expanding and looking for driven, people-first individuals to join our growing team as Sales and Customer Service Team Members. If you’re someone who communicates with ease, enjoys solving problems, and takes pride in creating smooth customer experiences, this could be the perfect opportunity to kick off your career in the telecom and business sales industry.

In this Sales and Customer Service Team Member role, you’ll be one of the first points of contact for customers starting their journey with AT&T. Your job will be about more than explaining products; you’ll be delivering a top-tier customer service experience and supporting customers through the full sales and enrollment process.

Sales and Customer Service Team Member Duties:

• Provide warm, professional customer service to new clients, ensuring they feel welcomed and informed when directly interacting with them
• Guide customers through the enrollment process for AT&T internet, phone, and streaming services and process their orders first hand
• Answer questions confidently and recommend tailored sales solutions based on customer needs
• Support the sales process by identifying opportunities to upsell or cross-sell relevant services
• Troubleshoot minor issues to ensure a seamless onboarding experience

Sales and Customer Service Team Member Key Attributes:

• A positive attitude and a genuine desire to help
• Clear communication skills and active listening
• Strong attention to detail and accuracy
• Ability to stay calm and adaptable under pressure
• Previous customer service or sales experience is a plus