Customer Service Representative (Service BDC)

Job Description

Job Description

Beaver Chevrolet is seeking motivated, organized, and customer-focused Customer Service Representatives to join our Service Business Development Center (BDC) team. In this role, you'll be the first point of contact for many of our service customers — scheduling appointments, answering inbound calls, following up on service inquiries, and delivering the kind of "Wow-Ya!" experience that sets us apart.

Responsibilities:

• Answer inbound calls for service inquiries and appointment scheduling
• Make outbound calls to follow up on missed appointments, declined services, and routine maintenance reminders
• Accurately schedule service appointments using dealership software
• Maintain communication with service advisors and customers to ensure a seamless experience
• Respond to online service inquiries and manage appointment requests via text/email platforms
• Track and log customer interactions in the CRM system
• Assist with customer satisfaction follow-ups after service visits
• Deliver friendly, helpful, and professional service in every interaction

Qualifications:

• Ability to pass a pre-employment background check
• Previous experience in a call center, BDC, or dealership service environment preferred
• Strong phone etiquette and verbal communication skills
• Excellent organizational skills and attention to detail
• Comfortable working with CRM software and multitasking in a fast-paced environment
• Positive, customer-first attitude with a professional demeanor
• Reliable, punctual, and goal-oriented

What we offer:

• Highly competitive pay, including bonus and performance-based incentives
• Climate-controlled shop with state-of-the-art equipment
• Medical, Dental, Life, Disability insurance
• Flexible Spending Plan
• 401(k) retirement plan
• Paid Vacation
• Paid Birthday Off
• Employee purchase and service discount
• Family-oriented and friendly work environment
• Tenured leadership and management team, with a focus on career development
• Flexible schedules
• Team outings

Who We Are:

At Beaver, our mission is to provide a healthy, positive work environment allowing us to attract the best people in our market; creating a team unified in working to gain and to satisfy all customers. We are extremely proud of our commitment to the community and our staff, and are seeking a hard working and eager individual excited to serve alongside of us.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.