Housekeeping Supervisor

Natural Retreats is looking for a full-time Housekeeping Supervisor to join our 360 Blue team in Santa Rosa Beach, FL! Under the direction of the Housekeeping Operations Manager, the Housekeeping (HK) Supervisor is responsible for overseeing the Quality Assurance (QA) team, ensuring the successful deployment of QA contractors, maintaining quality standards, and fostering accountability within the department. Key responsibilities include onboarding contractor hires, providing coaching and feedback, monitoring performance, and proposing strategies for process improvements. The HK Supervisor collaborates closely with the QA Lead and QA Coordinators to support a high-functioning QA team, ensuring consistency and operational excellence across all workflows.

COMPENSATION: $22 - $24 / hour

BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums!

• 15 vacation days
• 9 holidays
• 7 sick days
• 5 NR Days with a $1,500 allowance to book a NR/360 Blue vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401K retirement plan options with 3.5% company match
• Short and Long-Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)
• Company Cell Phone

ESSENTIAL DUTIES

• Recruit, screen, and onboard QA contractors.
• Maintain ongoing communication with QA Lead to hire new contractors as needed.
• Maintain ongoing communication with cross-functional teams to ensure cleaning standards are met and address any deficiencies.
• Supervise the QA Lead and QA Coordinators, ensuring departmental goals are met efficiently.
• Oversee the collection, inventory, and processing of parking passes, ensuring they are maintained by the QA team while resolving any issues related to availability or distribution.
• Maintain intermediate involvement in daily housekeeping operations, empowering team member(s) to execute tasks effectively.
• Monitor contractor performance and address concerns in partnership with the QA Lead.
• Identify opportunities for process improvements and propose strategies to optimize workflows.
• Support any additional needs of coordinator, lead, and manager.
• Maintain software systems assistance and coordinate/update data within our systems.
• Help support and work with the entire HK department in order for day to day operations to flow smoothly.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job.

EXPERIENCE & SKILLS:

• Ability to pass pre-employment testing which may include drug testing and/or background screening
• Valid Driver’s License
• Experience with Microsoft Office
• Well-developed administrative and organizational skills demonstrated in ability to manage time effectively and meet deadlines in a fast-paced environment
• Proficiency in written and verbal communications to multiple stakeholders both internal and external
• Advanced interpersonal skills to make and cultivate strong personal connections and relationships with team and homeowners utilizing skills such as:
• Keen attention to detail
• Adaptability
• Outstanding customer service skills
• Problem solving
• Proactivity
• Ability to be flexible and work in a fast-paced environment with hours of work varying, especially during peak season
• Ability to work alone and as part of a team

HOURS OF WORK:

This is a full-time position. Due to the nature of the job, the team member should be flexible with their hours and must be available to work weekends and holidays as needed. We encourage all of our Team Members to take two (2) days off where possible, knowing that guests and owners can arrive at unpredictable times. Exact daily schedules may vary from season to season and differ from in-season to off-season. Vacation is generally taken outside of peak season.

**As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check.

Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to [email protected].

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.