Lead Services Consultant (Remote)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Services Consultant - REMOTE. In this role, you will have a significant impact on customer success by leading the entire technical delivery process. You will take ownership of implementation from initial discussions through to the successful go-live. This position requires a balance of technical prowess and customer interaction, ensuring that solutions not only meet technical standards but also align with business goals. Your expertise will guide clients in successfully deploying cloud-based solutions, paving the way for enhanced customer experiences. Join us to foster innovation in customer service solutions while working remotely and collaboratively with diverse teams.

Accountabilities

• Serve as a subject matter expert on Zendesk for Contact Center, providing recommendations and problem-solving for high-profile customers.
• Lead design and configuration workshops to produce detailed Technical Design Documents (TDDs) based on business objectives.
• Configure services and deploy resources in customer AWS accounts utilizing Amazon Connect, CloudFormation, Amazon Lex, and other AWS services.
• Collaborate with cross-functional teams during development, testing, and go-live phases to ensure smooth implementations.
• Conduct technical training and knowledge transfer sessions for customers to effectively manage their solutions.
• Maintain strong communication with Engagement Managers, providing updates on project status and deliverables.

Requirements

• 3+ years of customer-facing experience, preferably in technical support or consulting.
• Experience with Amazon Connect is essential.
• 3+ years hands-on experience with complex cloud-based solutions.
• Proven experience implementing and supporting AWS environments.
• Skilled in automating deployments and improving operational efficiency.
• Experience in integrating various contact center solutions.
• Strong programming skills with experience in AWS Lambda and Python.
• Passion for creating impactful contact center solutions.

Benefits

• Flexible work hours and the option for remote work.
• A culture focused on work-life balance and employee well-being.
• Opportunity to engage in community initiatives through our Social Impact team.
• Investment in diversity and inclusion efforts.
• Support for professional growth and development.
• Competitive salary and comprehensive benefits package.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.