Customer Service Support (OMNI) for a Skincare brand
- Required: 1-2 years of proven experience in a customer service or similar support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-first attitude.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma or equivalent.
- Proficiency with computers and the ability to learn new software.
- Respond to customer inquiries and requests in a timely, professional, and courteous manner.
- Identify and assess customer needs to achieve satisfaction and provide solutions.
- Provide accurate information regarding products, services, and company policies.
- Troubleshoot and resolve customer complaints or problems, escalating complex issues when necessary.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies set by the campaign.
- 1-2 Years of Experience
- Software/platforms required: Gorgias
- Must have strong communication skills, both oral and verbal
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