Computer and Phone Repair Technician/Sales Associate
Job Description
Job Description
Job descriptions:
- Diagnose, troubleshoot and repair devices
- Provide recommendations for problem resolution
- Explain complex technical issues to customers in a non-technical, simple to understand manner
- Provide repair and replacement estimates to customers
- Ensure that all repairs meet or exceed Asurion Tech Repair and Solutions quality standards
- Greet customers in a friendly manner and maintain a positive work environment
- Answer phone calls to the store with a professional, courteous and friendly demeanor
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
- Keep track of all devices and inventory while safeguarding all store stock
- Utilize the point of sale system to maintain an accurate record of customer information and a real0tie status of each repair
- Maintain the cleanliness and professional appearance of the store
- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organization skills
- Strong written and oral communication skills
- Work well in team environment
- Ability to work flexible retail schedule , including weekends and holidays
- High school diploma or GED
- A passing background check (criminal and drug test)
- Basic knowledge of Microsoft Office
- Experience repairing and troubleshooting electronics, smartphones, PC/MACs, and game consoles
- 1+ years of customer service/retail sales experience
- Basic knowledge of mobile devices and operating systems
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