customer success specialist

job description

We are looking for an experienced Customer Success professional to join our team. If you are excited about being the driver of client success and playing an integral role in product development, we want you on our team!

The Customer Success Specialist will be responsible for building and fostering client relationships that drive client success and enhance the client experience, and inform our product development efforts. As such, we are seeking an individual who is a natural “people person” and is excited by the opportunity to regularly engage with external and internal stakeholders.

This is a key role within our company. The ideal candidate is energetic, with an entrepreneurial mindset. Join a dynamic team delivering innovative products with an excellent reputation and a marquee client base. Be part of an innovative and passionate culture. Relocation assistance available

roles and responsibilities

• Build and foster client relationships that drive client success, enhance the client experience, and ensure that clients are getting maximum value.
• Regularly communicate with clients to address questions, needs, etc.
• Gather client requirements and feedback for product updates, enhancements and new products.
• Analyze product utilization data to inform product roadmap.
• Collaborate with Product Development and Engineering teams.
• Conduct product demonstrations for prospective and current clients.
• Develop educational and training material (e.g., written guides, videos).
• Lead training webinars.

required qualifications

• BA/BS or equivalent.
• 2-5 years of experience in customer success roles.
• Excellent communication, storytelling, and interpersonal skills.
• Spanish-language fluency.
• Strong work ethic and ability to multitask.
• Knowledge of Google Analytics a is plus.

Compensation: Competitive cash compensation, equity, and benefits.

About the Company: Q6 Cyber is the leading E-Crime Intelligence company. We monitor the “Digital Underground” - a vast universe where hackers, fraudsters, and cybercriminals operate and interact. Our 24x7 coverage includes not only hacking forums on the Dark Web and Deep Web, but also malware networks and other cybercrime infrastructure, private messaging applications, and more.

We deliver targeted and actionable e-crime intelligence with unparalleled speed and precision, resulting in exceptional ROI through significant reduction of fraud losses, cyber and data breaches, and other electronic crimes.

Q6 Cyber is led by veterans of the NSA, US Secret Service, and Israeli Military Intelligence (Unit 8200). We serve large enterprise customers around the world.