Customer Support Specialist

Company Description

Beloform is a forward-thinking organization committed to delivering impactful communication solutions that elevate brands, strengthen internal alignment, and enhance client engagement. Our team is built on creativity, professionalism, and a dedication to excellence. We value strategic thinkers who bring clarity, consistency, and quality to every message. As we continue to expand, we are looking for a Communications Agent who shares our passion for innovation and high-caliber communication.

Job Description

We are seeking a dedicated Customer Support Specialist to join our team in Tampa, FL. In this role, you will serve as a key point of communication for clients, ensuring their inquiries are handled with efficiency, clarity, and genuine care. You will support customers through problem-solving, detailed follow-up, and high-quality service that represents the standards of Beloform.

Responsibilities

• Provide professional and timely support to customers via phone, email, or in-platform communication.

• Address inquiries, troubleshoot issues, and offer clear, accurate information.

• Maintain detailed documentation of customer interactions and resolutions.

• Collaborate with internal departments to escalate requests and ensure customer satisfaction.

• Identify opportunities to enhance service quality and streamline processes.

• Uphold company values and deliver a positive customer experience at all times.

Qualifications

Qualifications

• Strong communication skills, both written and verbal.

• Excellent problem-solving abilities and attention to detail.

• Ability to stay organized while managing multiple tasks simultaneously.

• Customer-centric mindset with a proactive and professional approach.

• Comfortable working in a fast-paced, team-oriented environment.

Additional Information

Benefits

• Competitive annual salary of $52,000 – $56,000 .

• Opportunities for professional development and long-term career growth.

• Supportive and collaborative work environment.

• Skill-building and training programs to enhance your career.

• Stable, full-time position with consistent responsibilities.