Head Concierge, Residences

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THE TEAM

The global Rosewood Residences team focuses on delivering distinctive, service-led, branded residential experiences that enrich everyday living and foster meaningful connections between people and place. The team supports residential developments across pre-opening, stabilization, and ongoing operations, contributing to culture activation, operational excellence, and long-term community success.

At Rosewood Residences Lido Key , the Concierge team is integral to deliver highly personalized, anticipatory service. The Lead Concierge works closely with on-site residential leadership and collaborates across departments—including Housekeeping, Engineering, Security, and external partners—to ensure seamless operations and an exceptional lifestyle experience for all residents.

YOUR ROLE

As Residence Lead Concierge , you are responsible for leading the resident and owner experience through the delivery of intuitive, personalized, and seamless service. Acting as a trusted ambassador of the Rosewood brand, you will anticipate needs, coordinate services, and ensure every interaction reflects professionalism, warmth, and discretion. You will oversee daily concierge operations, guide and develop team members, and partner with internal and external stakeholders to maintain the highest standards of service delivery, safety, and operational excellence. This role is critical to creating meaningful, lasting relationships with residents and enhancing their everyday living experience.

HOW YOU’LL MAKE THE PLACE

• Lead personalized concierge services, managing reservations, itineraries, travel plans, and in-residence services with precision and care
• Oversee all resident communications, including calls, emails, and requests, ensuring timely and professional follow-up
• Maintain and leverage resident profiles and preferences to deliver highly customized, anticipatory service

• Coordinate arrivals, departures, visitors, deliveries, and in-residence services seamlessly
• Manage and track all mail, packages, and deliveries, ensuring secure and accurate distribution
• Collaborate cross-functionally to resolve service requests, support operations, and maintain exceptional property standards
• Monitor cleanliness and presentation of public areas and amenities, ensuring alignment with luxury expectations
• Support move-ins, orientations, and ongoing resident engagement experiences
• Maintain logs, reports, and administrative records accurately using internal systems
• Develop, update, and uphold SOPs and operational standards for the Concierge function
• Train, mentor, and support Concierge team members, fostering a high-performance culture
• Promote safety and security by monitoring access points, reporting concerns, and ensuring compliance with protocols

COULD THIS BE YOU?

• You are passionate about delivering highly personalized, anticipatory luxury service
• You are a natural leader who enjoys mentoring and developing team members
• You remain calm, organized, and solutions-driven in a fast-paced environment
• You communicate professionally, confidently, and warmly across all interactions
• You demonstrate discretion, confidentiality, and sound judgmentat all times
• You are highly organized and excel at managing multiple priorities with attention to detail
• You collaborate effectively and thrive in a team-oriented environment
• You are proactive, resourceful, and committed to exceeding resident expectations

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through our commitments to reflect and honor the history, culture, and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.