Information Systems Support Center Analyst
Job Opening Summary
Answer and resolve inbound technical calls at a help desk. Troubleshoot corporate applications with the use of a knowledge base and assign issues to the appropriate support groups, as needed. Solves basic problems; escalates complex problems to next level analyst. Follows all escalation procedures according to service level commitments. Uses remote control tools to assist end user when needed. Provides an accurate record of each call in an incident management tracking tool.
Job Opening Qualifications
Minimum Education and Experience Requirements:
- Minimum of one year of technical support experience.
- College graduate with AA or AS degree in computer science or related field preferred.
- Degree(s) may be substituted for experience.
- Excellent communication and customer service skills.
- Proficient in support of desktop hardware, software and peripherals in a networked environment.
- Experience with Microsoft Office products and VPN.
- Familiarity with health care information system is preferred.
- Industry standard technical certification (A+, Microsoft or Apple) or a support center analyst certification is required.
Licensure/Certification/Registration:
- Valid State of Florida driver's license and proof of auto insurance required.
Shift hours: 8 a.m. - 5 p.m., Monday-Friday
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