Practice Support (Creekside Care Center)

About The Villages Health

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America’s Healthiest Hometown.

Our Full-time Benefits

Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more!

Hiring Event
Please bring your resume and join us:

• Friday, November 21st from 9:30 AM to 1:30 PM at The Villages Health Administrative Office (6503 Powell Road, The Villages, FL 32163) – RSVP’s are encouraged through Eventbrite at

Responsibilities:

Practice Support I – Non-exempt position responsible for patient facing, non-clinical, Practice Support functions, within a Villages Health Care Center.

Duties and Responsibilities may include, but are not limited to:

• Perform all job requirements utilizing core values:
  • Service – We exceed the expectations of our patients and one another.
  • Quality – We strive for excellence in all that we do.
  • Stewardship – We are accountable for the health outcomes of our patients and the financial outcomes of our business.
  • Innovation – We seek continuous improvement by finding or creating a better way.
  • Teamwork – We respect, support and value each other to achieve our common goals.
  • Passion – We are excited about our mission and enjoy the work we do together.
• Navigate proficiently through EHR.
• Schedule patients appropriately and accurately utilizing scheduling software (i.e.Radix).
  • Various scheduling includes in person, electronic, no shows, etc.
• Use customer service principles and techniques to assist patients calmly and professionally.
• Serve as point of contact for patients entering and leaving the care center.
• Manage new patient process per current workflow.
• Collect all payments due at time-of-service.
• Communicate with other departments as needed.
• Pre-visit Planning:
  • Conduct insurance verification and eligibility for services.
  • Update patient demographics.
  • Utilize insurance portals to verify eligibility.
  • Collaborate with Eligibility & Benefits department.
  • Communicate with patients to resolve insurance verification discrepancies.
• Ensure all documents are processed accurately per current policies and procedures.
• Comply with all Villages Health compliance and privacy and security policies and ensuring all HIPAA protocols are followed to ensure patient confidentiality.
• Reconcile cash and other patient payments and verify with the daily financials.
• Other duties as assigned.

Education/Experience Requirements:

• High school diploma or equivalent; some college preferred.
• Minimum one year clerical/billing experience in a health care organization.
• Knowledge of clinic policies and procedures and overall understanding of medical office flow.
• Proficient skills in computer programs.
• Customer service skills.
• Skillful in multitasking, prioritizing, and organizing.
• Ability to communicate effectively and work with others.
• Ability to communicate calmly and clearly with patients.
• Ability to understand and interpret policies and regulations.
• Ability to read and interpret medical charts.
• Ability to examine documents for accuracy and completeness.
• Operate standard office equipment including computers, fax machines, copiers, printers, telephones, calculators, etc.

Salary is commensurate with experience.