Client Coordinator Zen Media

Client Coordinator (US-Based)

Location: Remote (USA - Florida preferred)

Company: Zen Media

Zen Media is the go-to B2B marketing and PR agency helping enterprise software healthcare technology professional services and manufacturing brands achieve measurable growth and market leadership. By combining strategic content leveraged media relations and dynamic social amplification we help our clients influence discerning buyers shorten sales cycles and drive ROI. Our work has been featured in leading publications such as Forbes Fast Company Ad Age and The Wall Street Journal and we have helped clients double their industry dominance and achieve profitable exits.

Role Overview

We are seeking a highly organized proactive and client-obsessed Client Coordinator to support client delivery across our growing portfolio of B2B accounts. This role is essential for ensuring flawless execution seamless communication and exceptional client experiences.

Youll collaborate closely with account leadership and cross-functional teams including content PR social strategy and operations to keep projects moving anticipate needs and uphold Zen Medias standard of excellence. This is an ideal role for someone who thrives in fast-paced agency environments and takes ownership of delivering an elite client experience.

Key Responsibilities

• Serve as a primary client liaison ensuring timely communication responsiveness and exceptional service.
• Coordinate all recurring client deliverables (content reports campaign updates media activity analytics summaries etc.).
• Support the creation execution and management of project plans timelines and action items .
• Ensure internal teams have clear expectations deadlines assets and direction to deliver work on-time and on-strategy.
• Prepare client-facing materials including status updates insights meeting recaps agendas and documentation.
• Monitor project progress proactively identify risks and support issue resolution to maintain smooth delivery.
• Maintain organized up-to-date workflow documentation in project management systems.
• Support onboarding of new clients to ensure a smooth professional and confidence-building experience .
• Build positive trust-based relationships with clients and internal teams to support satisfaction and long-term retention.
• Contribute to continuous improvements in communication processes project workflow and operational efficiency.

Qualifications

• 23 years of experience in client coordination customer success project coordination or agency environment (PR marketing digital or creative preferred).
• Exceptional written and verbal communication skills with a polished professional client presence.
• Excellent organizational and time management skills; able to manage multiple projects simultaneously with attention to detail.
• Demonstrated ability to collaborate cross-functionally and keep teams aligned around deadlines and deliverables.
• Comfortable working in a fast-paced results-driven environment.
• Experience with project management or CRM tools (ClickUp HubSpot or similar).
• Passion for B2B marketing PR digital strategy or content marketing is highly valued.

Its a plus if you have:

• Experience supporting enterprise SaaS professional services or manufacturing clients.
• Familiarity with PR-driven marketing earned media and social amplification strategies.
• Experience supporting or scaling operations in a digital or PR agency environment.
• Advanced working knowledge of PM tools CRMs dashboards or automation systems.

Whats Your Next Step

At Zen Media youll work with ambitious high-growth B2B brands while collaborating with a brilliant team of strategists creators and PR experts. Youll play a critical role in shaping the client experience and contributing directly to the success of our agency and the businesses we serve.

If you take pride in delivering white-glove service staying hyper-organized and keeping fast-paced projects on track we want to hear from you.

Apply Today.

Still Unsure

If youd like to learn more about Zen Media before making your decision we invite you to check out the links below:

• Visit our website: us on LinkedIn: Experience:

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