PROJECT PERFORMANCE CONSULTANT - 73006052

Requisition No: 860397 

Agency: Department of Revenue

Working Title: PROJECT PERFORMANCE CONSULTANT - 73006052

 Pay Plan: Career Service

Position Number: 73006052 

Salary: $53,917.08 - $72,570.36 / annually 

Posting Closing Date: 09/22/2025 

Total Compensation Estimator

Florida Department of Revenue

Child Support Program

Project Performance Consultant (Government Analyst II)

Tallahassee

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This position performs as a team lead for the Customer Service Process and is an excellent fit for self-motivated critical thinkers. If you enjoy working with others to improve operational processes and problem solving, this may be the position for you. Your duties would include:

• Coordinating with multiple processes planning, organizing, and directing activities relating to the implementation and operation of the business process
• Preparing reports, presentations, issues, or options papers and gathering supporting documentation
• Identifying specific goals, objectives, and tasks targeting customer experience improvements
• Providing technical assistance, participating in project planning and the implementation of strategic initiatives
• Facilitate and lead meetings
• Work with others to solve problems and make decisions

MINIMUM REQUIREMENTS:

• Two years of experience communicating verbally and in writing with internal and external partners.
• Two years of experience facilitating meetings and/or work groups.
• Two years of experience with Microsoft Office Suite to include Excel, Visio, PowerPoint, and Word.
• Minimum two years’ experience leading teams, coordinating projects with deadlines.*
• Minimum two years’ experience making recommendations for process improvements.

SUBSTITUTIONS:

• *A degree or education in project management or organizational leadership may substitute on a year for year basis for the required experience.

PREFERENCES:

• Two years of experience working in the Child Support Program.
• Experience summarizing conference calls and drafting minutes for distribution.
• Minimum two years’ experience analyzing performance measures, process functions, and operational plans.
• Minimum two years’ experience monitoring data and workflows.
• Minimum one year experience providing guidance and direction on procedures.
• One-year experience teaching, instructing or coaching others.

SPECIAL NOTES:

• This position is not eligible for telework.
• This position may be based at any Child Support Program Office statewide.

SALARY: $53,917.08 - $72,570.36

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Carey Abney, (850) 617-8215, [email protected]

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at .

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.