Lobby Receptionist

Job Description

Job Description

Lobby Receptionist – make an impact!

If you love the idea of making an impact on your community with a strong mission oriented organization, we want to hear from you! Planned Parenthood of Florida is seeking a dedicated Lobby Receptionist to join our talented team in our Sarasota health center. You will be an integral part of our culture which fosters a commitment to our workplace values: respect, caring, support, effective communication, teamwork, collaboration, accountability and responsibility.

Our mission:

We believe that reproductive self determination and the right to privacy are core human freedoms. Our mission is to provide exceptional cutting edge sexual and reproductive health care (including abortion), through education, advocacy and clinical services that are affordable, accessible and available to all people in the community, regardless of income, race, marital status, religion, or sexual orientation. Please visit us at to earn more!

Snapshot of key accountabilities of the Lobby Receptionist:

• Strong understanding of and personal commitment to Planned Parenthood’s mission, values, and health equity principles.
• Exceptional interpersonal and communication skills, with the ability to engage patients, staff, vendors, and visitors in a welcoming and professional manner.
• Prior experience in a front-desk, administrative, or customer-facing role within a healthcare or high-volume service setting preferred.
• Ability to manage confidential information with discretion and follow security and safety procedures.
• Detail-oriented with strong organizational skills; able to multitask and maintain orderly common areas and materials.
• Proficient in using Microsoft Office and practice management databases or scheduling tools.
• Comfortable working in a fast-paced environment with flexibility to handle varied responsibilities.
• Willingness to complete required onboarding and ongoing training, including compliance and safety protocols.

Experience/Education of the Lobby Receptionist:

• High school diploma or GED required.
• Previous experience in a customer service, receptionist, or front-desk role.
• Strong organizational, analytical, and sound decision-making skills.
• Demonstrated ability to maintain professionalism in appearance and demeanor at all times.
• Proven attention to detail with excellent verbal and written communication skills.
• Proficiency in Microsoft Office programs preferred.
• Ability to adapt positively to change and contribute to continuous improvement efforts.
• Strong understanding of and personal commitment to reproductive rights and the mission of Planned Parenthood.
• Comfortable discussing topics related to sexuality, contraception, sexually transmitted infections, and pregnancy options in a nonjudgmental manner.
• Ability to recognize and respond appropriately in sensitive or confidential situations.

What does it take to thrive here?

• A strong commitment to our mission and values
• Ability to relate to and care for diverse populations and communities
• Conscientious and cooperative – needs to do what is expected and do it right
• Careful, thorough and accurate with details
• An unselfish person motivated by a strong sense of duty
• Stable and dependable
• Friendly and pleasant demeanor – you make others feel comfortable

Benefits and Compensation:

• Hourly compensation range for the Lobby Receptionist: Starting at $20.00/ hour
• Eligible for all applicable benefits effective the first of the month following 30 days from your hire date.
• Paid Time Off accrues immediately but can't be taken until after 90 full days of employment: We value work-life balance, offering generous PTO and holidays.

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DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Planned Parenthood of Florida is a Drug Free workplace and an Equal Employment Opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.