IT Product Owner

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

LOCATION(s): Orlando, FL is preference OR any physical Morgan & Morgan office

Technical Product Owner - Unified Communications

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary

At Morgan & Morgan, we’re constantly challenging people’s idea of what an injury law firm can be. We are in a unique position as the largest injury firm in the world to continuously deliver a delightful and consistent client experience for people facing the greatest challenge of their lives.

We build products and experiences and deliver projects for Morgan & Morgan’s clients, employees, and partners. From tools that make it easier for clients to start their cases to projects streamlining legal staff’s workflow, we do it all.

We’re looking for a Technical Product Owner to join our IT Programs & Strategy team with significant scope and impact supporting several different areas of the business. This is an in-office position, preferably Orlando.

Responsibilities

As the Product Owner, you will be responsible for driving the vision, strategy, and execution of high-impact in a fast-paced, agile environment. You will work closely with cross-functional engineering teams to define and prioritize the product backlog, ensure alignment with business goals, and deliver high-quality features and new capabilities that meet the firm’s needs.

This role requires someone with a strong technical background, ability to communicate complicated solutions clearly, and a deep understanding of agile methodologies, particularly Scrum. You will manage all core Scrum ceremonies for your product, including sprint planning, ad-hoc stand-ups, backlog refinement, sprint reviews, and retrospectives, to ensure team alignment and continuous delivery.

Successful candidates will be responsible for areas including but not limited to the following: 

• Define and articulate the product vision and roadmap, including new enhancements and technical capabilities.


• Own and manage the product backlog, ensuring it is well-groomed, prioritized, and aligned with strategic goals.


• Lead the collaboration of sprints, sprint goals, and ensure timely delivery of features and enhancements.


• Write clear and actionable user stories with detailed acceptance criteria to guide development.


• Adapt quickly to changing priorities and maintain momentum in a dynamic, fast-paced environment.


• Champion agile best practices and foster a culture of continuous improvement within the team.

Qualifications

• 3+ years of experience in product ownership or management within Unified Communications (UC) or telephony.


• 2+ years of experience with Jira (or similar) and comfortable with working in a Jira/Agile environment.


• Proven experience and strong understanding with platforms such as Salesforce, cloud-based telephony (Dialpad preferred), and voice AI technologies.


• Familiarity with SMS protocols, messaging APIs, and omnichannel communication platforms.


• Exceptional interpersonal and teamwork skills.


• Ability to multitask in a fast-paced organization.


• Flexibility and adaptability to rapid change.

Nice to Have:

• Exposure to the legal industry and technology in law firms a plus.


• CPM, CSPO, or Agile certification a plus.

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Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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