Supply Chain Manager ( {{city}})

About us

Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America, and the Caribbean as well as a Club Med 2 cruise. Club Med, a company structurally profitable and growing, offers a new way of experiencing holidays in its upscale friendly and multicultural resorts.

REASON TO BE

• Guarantee the agreed service rates in the resorts and with suppliers in terms of supply, availability and stock level to ensure optimal resort activity.
• Train and maintain a procurement and forecasting team based in Office and resorts.
• Manage the logistics of the resorts on his perimeter, including operational management of the Warehouse Supervisors (VLS) and their assistant (VLC) on site.
• Support the resorts in the change management.
• Ensure the homogenization of processes and best practices within his team and the resorts in his perimeter
• Ensure the implementation and compliance with operating agreements.
• Manage and lead the relationship with suppliers in collaboration with his manager and Purchasing department.
• Be the privileged interlocutor of the resorts and offices for all subjects related to the supply chain on his/her perimeter.
• Animate reviews of performance, procurement, logistics, operational processes.

GENERAL MISSIONS

MANAGE the SUPPLIES AND THE FORECAST OF THE RESORTS

• Supervise, challenge and optimize supply plans with teams for the entire Supply Chain including 2 logisticians and 4 Procurers/Demand Planners
• Coordinate and synthesize consumption forecasts.
• Secure resort openings and closures.
• Oversee and guarantee:
• Resort service rates
• Contractual agreements signed with freight forwarders.
• Club Med's Purchasing & Supply Chain procedures,
• Food safety standards (ex: Hurricane products to buy)
• Ensure the monitoring, management and optimization of the logistic flows of his/her entire perimeter, including leading the Mise en Place campaigns for PMH orders twice a year.
• Communicate with the departments concerned: Operations, Buyers, Products & Services department, about:
• Forecasts, service rates, disruptions
• The budget monitoring, value of stocks...
• Ongoing improvement plans...
• Manage and optimize the performance of suppliers in conjunction with his manager and in cooperation with the referent buyers:
• Organize regular meetings with suppliers with a view to continuous improvement and integration of our supply chains
• Animate the feedback of the procurers about the suppliers: disputes to be registered in the database of incidents in Coupa
• Follow and provide solutions on the handling of disputes with suppliers
• Organize performance reviews with suppliers, Warehouse Supervisors, Operations, Buyers...

IMPROVE THE LEVEL OF LOGISTICS SERVICE OF THE resorts in on going basis

• Manage the resort logistics activity: indicators of management and assessment resort (using tools like Coupa and Power Bi)
• Organize all onboarding, training, seminars and other sessions necessary for resorts in collaboration with the International Supply chain Team (called GPS team), Training Team called UDT, Purchasing, ...
• Regularly carry out monitoring points of the resort activity (risks, blocking points, areas for improvement, malfunctions suppliers ...)
• Ensure compliance and consistency of procedures and best practices.
• Organization of storage spaces and inventory management
• Logistics processes.
• Compliance with the operating agreement
• Be in support of the teams in case of malfunctions in the resorts

Reporting & DIAGNOSTIC supply

• Ensure the reporting of his/her activities by setting up and communicating dashboards developed with its manager (stock levels, order volumes, incidents, operational risks, monitoring of objectives, management of resort teams, ...)
• Regularly present his/her activity, especially during training reviews.
• Lead and draw diagnoses carried out at each trip to the resort then propose and follow the improvement plans : organization, logistics processes, inventories, infrastructure, equipment, KPI and dashboard.

Construction projects /renovation projects

• Participate in renovation / construction projects related to buyers and procurers.
• Lead the supply chain teams to provide the right recommendations regarding infrastructure and equipment needs.
• Maintain the infrastructure and equipment repository on behalf of construction.
• Animate the supply chain teams to plan and prepare the openings of new resorts: setting up teams, training, creation of product catalogs, placing of installation orders, capacity calculation and smoothing of loads, follow-up of deliveries, reception ...

CATALOG MANAGEMENT AND PROCURE-TO-PAY TOOL Management (Coupa):

• Supervise the 2 Logisticians in charge of the updating of Suppliers catalogs in Coupa
• Guarantee and complete/correct, if necessary, the logistic data in Coupa related to the warehouse and stock.
• Ensure with Buyers the accuracy of Data
• Train his/her team in COUPA use and fully use the functionalities to improve business, including the use of Power Bi for KPIs analysis
• Be the privileged interlocutor of the resorts and the Purchasing team on COUPA.

STEERING ELEMENTS AND KEY PERFORMANCE FACTORS

• Supply performance:
• Shortage rates
• Rate of breakage, substitution, replacement.
• Coverage ratio
• Obsolescence rate
• Landing of stocks at the end of the season (seasonal resorts)
• Reliable forecasts
• Mastery of the budget
• Product catalog performance.
• and any other indicators necessary for the performance of the activity
• Respect of the group's Supply Chain purchasing rules and procedures.
• Use of Supply Chain tools (Procure-to-Pay tool called Coupa).
• Compliance with product referencing and supplier agreements.
• Compliance with operating agreements (compliance with schedules, use of tools by RDS).

Professional Skills

• Ability to manage functionally/hierarchically remotely (for resorts).
• Theoretical and practical skills in supply and inventory management techniques.
• Theoretical and practical skills in forecasting techniques.
• Knowledge and practice of logistics.
• Management by objective, ability to deploy and monitor dashboards and KPIs.
• Experience in multi-site management.

Personal skills

• Leadership. Ability to drive changes.
• Relational excellence, empathy.
• Proactive and curious
• Responsive and proactive. Sense of service. Qualities of synthesis and analysis,
• Adaptable (complex situation management) and flexible.
• Autonomous
• Editorial and oral presentation skills.
• Rigorous, reliable with excellent planning, prioritization and anticipation skills, respect for commitments and deadlines,
• Team spirit, adherence to Club Med's values.
• Good stress management, ability to manage hazards / emergencies.

Computer Science and Languages

• English (Fluent), Spanish (Fluent), French appreciated.
• Coupa PDA, Office Pack