Receptionist/Concierge

Job Description: Receptionist/Concierge

SUMMARY: Performs assigned duties that protect the safety and dignity of residents. Work

together with all staff to ensure that the resident care goals are being met and that all building

goals are being met. The Receptionist must be able to always ensure proper management of the

facility, including staff, independent 3 rd parties, deliveries, repairs, inspections and any other

items which can affect the safety and wellbeing of the residents. They must listen to instructions

from the director and manage the facility in their absence.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform

position specific job duties at an acceptable level. Job responsibilities are completed by

following established guidelines and protocols within the appropriate time frame. An

individual will also demonstrate good skills in all forms of communication. The requirements

listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Education and/or Experience: The ability to read, write, speak clearly and follow

written and oral instructions.

Certificates, Licenses, Registrations: High School Diploma

Other skills and Abilities: Must be aware and understand the needs of the elderly.

Must be able to recognize unusual behavior or physical condition of residents and report

those observances to the resident care supervisor. Be thoroughly familiar with all

policies and procedures of the facility. Must be able to manage stress appropriately,

handle multiple priorities, make decisions under pressure, and have strong

organizational skills.

WORK ENVIRONMENT: This job position requires moderate physical demands. Duties may

include frequent walking, stooping/kneeling/bending, lifting/carrying, and pushing/pulling

during work.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Including the following but may include

other duties assigned by the supervisor.

• Ensures safety of residents through appropriate behavioral interventions.

• Ensures proper collection of room and board on a monthly basis.

• Greeting all visitors in a professional manner. Ensuring all visitors are signing in and

out.

• Balance and manage the resident account funds daily with monthly statements being

sent out.

• Ensure proper compliance with all state regulatory agency requirements.

• Taking detail phone messages and giving to correct department.

• Submit the food, paper goods, chemicals and consumable orders on a weekly basis

within budgetary constraints.

• Call EMS and families in an emergency.

• Making sure that the overall appearance of the front lobby, living rooms, and

hallways are presentable to guest and families.

• Maintain good hygiene and practice proper hand washing technique for infection

control.

• Giving tours of the facility to visitors when necessary.

Must be Flexible and be able to work some weekends and Holidays