Yacht Club Front Desk Coordinator

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The Front Desk Coordinator is responsible for being the first point of contact for Coral Ridge Yacht Club. The interaction begins with the Members' arrival at the Club and ends with their departure from the Club. It is critical that the Front Desk conveys confidence and authority, while also being warm and welcoming to all Members.

Essential Functions

A. Greet incoming and departing Members warmly with a genuine smile and eye contact.

B. Coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

C. Answer incoming calls in an efficient, polite, and professional manner, forwarding when needed, and taking messages for members and staff.

D. Collects and posts outgoing mail.

E. Promote Club Events with knowledge of details and proper reservation processes.

F. Field questions from Members and guests about Club grounds, dining options, events, etc.

G. Accept meal and function reservations.

H. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide basic and accurate information in-person and via phone/email.

I. Field guest complaints, conduct thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance to resolve problems.

J. Reports on the presence of unauthorized visitors in or around club facilities.

K. Assist with administrative tasks to the highest quality standards.

L. Maintain the organization, cleanliness, and inventory levels of the reception areas.

M. Maintains supply of club information for members.

N. Set up Yacht Shop daily.

O. Order front office supplies and keep inventory of stock.

P. Perform other clerical receptionist duties such as word processing, filing, photocopying, transcribing, faxing, and using postage machine.

Q. Provides administrative support to Membership Services office.

R. Complete other special projects and assignments directed by the Communications & Member Services Manager.

S. Perform all other tasks and projects as assigned.

Qualifications

A. High school diploma or GED equivalent preferred, additional certification in Office Management is a plus.

B. Previous experience in hospitality or hotel management preferred.

C. Strong knowledge of guest service principles and practices.

D. Excellent phone etiquette and communication skills.

E. Proficiency using phone systems and club software.

F. Friendly, outgoing personality with an accommodating disposition required.

G. Strong customer service skills with ability to resolve conflicts in a professional manner required.

H. Demonstrated proficiency with Microsoft Office (Word, Outlook, Publisher, Excel, Power Point, etc.) required.

I. Hands-on experience with office equipment required.

J. Valid CPR/AED/First Aid Certifications required.

K. Ability to exercise critical human relations skills in establishing and maintaining effective relationships with Members, their children, Club staff and Management required.

L. Excellent verbal, written and social communication and listening skills required.

M. Excellent organizational skills, multitasking and time-management skills, with the ability to prioritize tasks.

N. Strong customer service skills with a customer service mindset required.

O. Knowledge of and ability to perform required role in emergency situations required.

P. Creative and innovative thinking skills required.

Q. Ability to work a varying schedule based on the Clubs' needs required. This schedule includes nights, weekends, and holidays.

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Expected hours: 15 - 20 per week

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Morning shift

Application Question(s):

• Do you possess excellent written, and verbal communication skills?
• Do you possess creative and innovative thinking skills?
• Do you have hands-on experience with office equipment?
• Are you available to work every weekends and holidays?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Hospitality management: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• CPR Certification (Required)
• First Aid Certification (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Fort Lauderdale, FL 33304 (Required)

Work Location: In person