Insurance Services Specialist - Outpatient - Orion Building

Location: Orion Building -6630 Orion Drive Fort Myers FL 33912

Department: Outpatient Insurance Services (OIS)

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 4:30:00PM

Minimum to Midpoint Pay Rate: $20.50 - $24.09 / hour

Summary

Insurance Services Specialist Patient Access

Orion Building | 6630 Orion Drive, Fort Myers, FL 33912

Full-Time | Monday Friday | 8:00 AM 4:30 PM

Starting Pay: $20.50/hour

Are you an insurance verification, authorization, or patient access professional who thrives on solving complex coverage challenges and ensuring healthcare organizations receive maximum reimbursement?

Join Lee Health as an Insurance Services Specialist and play a critical role in supporting both our patients and our healthcare system. This position is ideal for highly analytical healthcare administrative professionals who understand the importance of accurate insurance verification, authorization management, and financial clearance in the patient care journey.

As one of the first points of access for Lee Health patients, you'll help ensure patients are financially prepared for their services while protecting the organization's revenue cycle through thorough verification and authorization processes.

Why This Opportunity Stands Out

MondayFriday schedule with no weekends

Stable healthcare administrative career path with growth potential

Opportunity to make a direct impact on patient access and organizational reimbursement

Collaborative team environment within one of Southwest Florida's leading healthcare systems

Potential remote work opportunity after 612 months based on performance, productivity, quality, and business needs

Comprehensive benefits package

What Makes a Strong Candidate?

We're seeking professionals who enjoy investigative and analytical work and understand the importance of getting insurance details right the first time.

The ideal candidate will have experience with:

Insurance Verification

Prior Authorizations

Benefits Investigation

Patient Access or Financial Clearance

Medical Office, Hospital, or Revenue Cycle Operations

High-Volume Work Queues

Multi-System Navigation and Documentation

Complex Problem Solving and Critical Thinking

Patient Communication and Customer Service

Highly Preferred Experience

EPIC Experience

Candidates with prior experience utilizing Epic within insurance verification, authorizations, patient access, scheduling, financial clearance, or revenue cycle functions are strongly encouraged to apply.

Additional Preferred Backgrounds

• Insurance Services
• Patient Access
• Financial Counseling
• Authorization Coordination
• Referral Management
• Medical Billing Support
• Revenue Cycle Operations
• Healthcare Call Center Operations

Key Success Factors

To excel in this role, you should be:

Detail-oriented and highly organized

Comfortable working within high-volume work queues

Able to prioritize competing responsibilities

Strong in verbal and written communication

Skilled at researching and interpreting insurance information

Comfortable speaking with patients, providers, insurance carriers, and internal departments

Knowledgeable in medical terminology and healthcare processes

Technically savvy with the ability to quickly navigate multiple systems and applications simultaneously

Lee Health Benefits

Medical, Dental & Vision Insurance

Retirement Plan with Employer Match

Tuition Reimbursement

Paid Time Off & Paid Holidays

Employee Assistance Program

Flexible Spending & Health Savings Accounts

Career Growth and Development Opportunities

Ready to put your insurance expertise to work for an organization that values accuracy, service excellence, and professional growth?

Apply today and become part of the team helping Lee Health patients access the care they need while supporting the financial health of our organization.

As the first point of access for Lee Health patients, this position completes and assists with Insurance Verification, authorizations, and financial screening to secure maximum reimbursement for the Lee Health System. It also requires excellent verbal, analytical and customer service skills due to the varying methods of continuous communication that occurs telephonically. Requires extensive computer knowledge and analytical experience to navigate and interpret the information provided by a multitude of entities. Requires prioritization, detail orientation, organized, flexible while working within high volume work queues. This job requires the ability to understand medical terminology pertinent to obtaining the authorizations needed for services.

Requirements

Education: High School diploma or equivalent required.

Experience: Clerical/administrative and healthcare experience required. Epic EMR system and customer service experience preferred.

Certification: N/A

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math skills, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers