BOB Hotels - Boutique on Budget Hiring Front Desk Manager

Job Description

Job Description

At BOB Hotels Tallahassee, we have taken the comforts and amenities guests expect from a new, boutique hotel, and infused them with a tech-savvy, contemporary, urban feel that is unique to the Tallahassee area. BOB Hotels - Boutique on a Budget , is a new model in the industry and is changing the way we think about budget hospitality. By combining top-notch design, safety, and a commitment to guest satisfaction, we create a worry-free environment where you can relax and enjoy good times. Our mission goes beyond boldly elevating the industry for our guests. We believe that when employees are treated with dignity and offered real opportunities for growth and advancement, an environment of teamwork and excellence can be realized.

We are seeking a Front Desk Manager to join our team of professionals at the flagship BOB Hotel in Tallahassee . Our Front Desk Manager is driven, experienced, and looking for a long-term role with BOB Hotels brand. The Front Desk Manager is responsible for training, developing, and coaching the front desk staff, as well as occasionally overseeing housekeeping and other hotel functions. This role is vital to the success of the hotel as our Front Desk Manager drives and demonstrates our unparalleled level of customer service. You will help to build the brand by being a fully contributing member, and voice, of the team.

If you have experience in the hospitality industry and are looking for more than just your next job, please apply today for immediate consideration.

What We Offer:

• Health benefits package with majority employer contribution
• Competitive starting salary
• Performance-based rewards program
• Encouragement and platform for advancement with a rapidly expanding organization
• Bonus opportunities
• A supportive and dynamic work environment

Job Responsibilities:

• Train all front desk staff in procedures, appearance, and etiquette for a “Boutique Level” experience. Respect. Manners. Poise. Selflessness. Attentiveness. Friendliness. Accuracy. Professionalism. Attention-to-Detail. Salesmanship. Knowledge of the property and local area. Making guests feel welcome and inspired.
• Monitor competitor rates and inventory; make suggestions to the General Manager and report disparities.
• Create and develop the Front Desk schedule while factoring in PTO, time off requests, and extended LOA; publish on Wednesday for two weeks in advance.
• Service Recovery: Investigate all guest complaints, service, poor guest reviews, and safety-related issues thoroughly and assist in resolving guest complaints in a friendly, respectful, and accommodating manner (promptly notify General Manager of any guest concerns, especially those that could affect revenue or guest satisfaction statistics).
• Perform accurate adjustments on guest receipts as needed, seeking approval for transactions greater than the pre-approved budgeting allotment.
• Work the high-demand weekend shift (Fridays, Saturdays, and Sundays), flexible to cover varying date shifts, as needed.
• Promptly coach and counsel front staff within 24 hours of the original incident.
• Collaborate with housekeeping, maintenance, and FD to accurately track room readiness and deliver optimal service to guests.
• Occasionally perform as housekeeping supervisor.
• Demonstrate a positive and respectful attitude to coworkers, vendors, and guests.
• Ensure the timely completion of weekly/monthly/quarterly inventories of the boutique, breakfast, and coffee shop, order accordingly. Notify the General Manager of significant deficiencies or any orders exceeding budgeting guidelines.
• Responsible for being considered essential personnel during emergencies (during and after hours) and/or inclement weather and is required to report or remain at the hotel until otherwise released by the General Manager.
• Responsible for willingly taking on special projects or assignments outside of regular duties.
• Responsible for participating in the interview and selection process, and for joint approval (with General Manager) of all line-level staff.
• Responsible for assisting the General Manager with standard and complex hotel operations.
• Second in the chain of command: Responsible for operating the hotel independently when the General Manager is not on property.
• Perform other duties as assigned.

Job Requirements:

• High school or General Education Degree (GED), or one to two years of related experience and/or training; or an equivalent combination of experience and education.
• Perform each job duty and responsibility.
• Be a team player with a positive attitude toward vendors, coworkers, and guests.
• Excellent written and verbal communication skills.
• Strong time management, organizational, interpersonal, and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work cohesively as part of a team.
• Ability to pass a background check.
• Maintain a professional and neat look and demeanor.
• Strong leadership and communication skills.
• Ability to work well under pressure and manage multiple tasks.
• Ability to work a flexible schedule, including weekends and holidays.

At BOB Hotels Tallahassee, we have taken the comforts and amenities guests expect from a new, boutique hotel, and infused them with a tech-savvy, contemporary, urban feel that is unique to the Tallahassee area. BOB Hotels - Boutique on a Budget, is a new model in the industry and is changing the way we think about budget hospitality. By combining top-notch design, safety, and a commitment to guest satisfaction, we create a worry-free environment where you can relax and enjoy good times. Our mission goes beyond boldly elevating the industry for our guests. We believe when employees are treated with dignity and offered real opportunities for growth and advancement, an environment of teamwork and excellence is realized.

Company Description

At BOB Hotels Tallahassee, we have taken the comforts and amenities guests expect from a new, boutique hotel, and infused them with a tech-savvy, contemporary, urban feel that is unique to the Tallahassee area. BOB Hotels - Boutique on a Budget, is a new model in the industry and is changing the way we think about budget hospitality. By combining top-notch design, safety, and a commitment to guest satisfaction, we create a worry-free environment where you can relax and enjoy good times. Our mission goes beyond boldly elevating the industry for our guests. We believe when employees are treated with dignity and offered real opportunities for growth and advancement, an environment of teamwork and excellence is realized.