Office & Operations/Facilities Manager

Swiss Re is seeking an experienced and highly engaged Office & Operations/Facilities Manager to oversee five key locations—Miami, Alpharetta, Washington, D.C., Lansdale (PA), and Midlothian (VA). This role is ideal for a dynamic professional who excels at building strong relationships, driving operational excellence, and delivering exceptional workplace experiences. This person must be based in Miami, Florida.

About the Team:

This role is a part of the Corporate Real Estate & Services (CRES) Americas team. You will partner closely with the Head of CRES East Region and local business leaders to manage facility operations, guide capital and infrastructure projects, and foster a culture of continuous improvement across multiple sites. The CRES team is responsible for leading and managing third-party vendors and contractors - while representing Swiss Re with professionalism and confidence.

About the Role:

Stakeholder & Workplace Experience

• Serve as the primary point of contact for employees, executives, stakeholders, and tenants across all five locations.
• Build strong relationships with site leads and local business leaders to proactively address needs and provide best-in-class customer service.
• Coordinate onsite events, conferences, and large-scale meetings in partnership with the Events Management Team.

Facility Operations & Project Management

• Oversee day-to-day facility operations in Miami and Alpharetta, with governance oversight for the Washington, D.C., Lansdale, and Midlothian offices.
• Manage building maintenance, infrastructure, and all MEP systems (HVAC, lighting controls, plumbing, etc.).
• Partner with Head CRES East Region to lead construction, renovation, and fit-out projects, ensuring alignment with timelines, scope, and budget.
• Administer Integrated Workplace Management Systems (IWMS) including space allocation, office moves, onboarding/offboarding changes, lease data, and asset maintenance.

Financial Management

• Own budgeting, forecasting, and monitoring of all associated office expenses and investments.
• Process and review invoices, manage office supply inventory, and ensure adherence to annual budgets and savings goals.
• Prepare financial and business reports for the Head of CRES East Region.

Vendor & Contract Management

• Oversee external vendors and contractors, ensuring alignment with SLAs, KPIs, and contract requirements.
• Partner with Procurement to ensure all contracts comply with Swiss Re standards.
• Direct and evaluate the work of external staff (3 team members).

Risk, Safety & Compliance

• Manage site-level risk by identifying, assessing, and documenting risks; completing all required reports accurately and on schedule; providing clear risk-control assessments; and ensuring effective response and resolution of incidents or unexpected operational events.
• Lead Business Continuity Planning for the sites, including documentation, training, and annual safety/security reviews.
• Maintain a strong understanding of corporate office leases and ensure compliance with all lease provisions.

About You:

• Fluency in Spanish required. (Need to be English speaking and Spanish speaking)
• Bachelor’s degree or a minimum of 10 years of real estate and facility management experience in a global, highly professional environment.
• Proven project management experience, including construction and fit-out oversight.
• Demonstrated ability to build trusted client and stakeholder relationships and deliver practical solutions.
• Strong knowledge of lease language and property standards.
• Exceptional verbal and written communication skills; ability to present to stakeholders and senior leadership.
• Advanced proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams.
• Experience with Integrated Workplace Management Systems (IWMS).
• Strong networking and negotiation skills; comfortable engaging with new stakeholders at all levels.

***Swiss Re supports flexible working arrangements; however, due to the relationship-driven and operational nature of this role, consistent on-site presence is essential. This role is based in Miami, Florida.

The estimated base salary range for this position is $80,000 to $120,000. The specific salary offered for any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.