Automotive Business Development Center (BDC) Manager

BUSINESS DEVELOPMENT CENTER (BDC) MANAGER

KUHN VOLKSWAGEN

THE COMPANY

Business is BOOMING at Kuhn Volkswagen and we've been on FIRE for the last 5 years! We are a TOP-TEN VW New Car dealer in the country in volume and we're just getting started! We retail over 1500 new cars per year. For the last 20 years, Kuhn Automotive Group has been one of Tampa’s most progressive family owned and operated automotive companies proudly serving Florida. Kuhn Volkswagen located in the heart of South Tampa on Kennedy Blvd, is a large, high-volume store that is fast paced and believes in promoting from within and growing our people! Kuhn Volkswagen is looking for passionate, talented professionals who want to be part of a dynamic, customer service-oriented environment that embraces career advancement, collaboration, and superior performance.

THE ROLE

The Business Development Center Manager plays a key role in driving dealership growth by engaging with potential clients, managing all inbound leads, phone calls and online chats, and adhering to a consistent follow-up process. Your goal is to create business opportunities and provide exceptional customer interactions from the first point of contact. Key Responsibilities: Respond to inbound sales inquiries via phone, email, and online chat. Make outbound calls to follow up with prospective clients and schedule appointments. Follow up on all dealership opportunities, and make outbound prospecting calls. Develop and maintain customer relationships to enhance satisfaction and loyalty. Communicate with the Sales and teams to ensure customer needs are met efficiently. Assist in managing and maintaining the dealership's Customer Relationship Management (CRM) system. Qualify leads and convert inquiries into dealership appointments. Track performance metrics and report progress to the senior management team. Maintain a high level of knowledge about Kuhn VW's products, services, and promotions. Provide an exceptional customer experience by responding promptly and professionally to client inquiries. Continuously improve product knowledge and selling techniques to enhance customer interactions. Assist with administrative tasks as needed to support the business development department. Qualifications: Prior experience in customer service, sales, or business development, preferably in the automotive industry. Strong verbal and written communication skills. Self-motivated, goal-oriented, and capable of working in a fast-paced environment. Comfortable making outbound calls and speaking with customers over the phone. Experience with CRM software or other sales tracking tools. Experience with an Equity tool (ex. Auto Alert) a plus. Strong organizational skills and attention to detail. Ability to multitask and manage time effectively. Positive attitude, team player, and professional demeanor. Bilingual in English and Spanish is a plus. Valid driver's license required. What We Offer: Competitive salary and performance-based bonuses. Comprehensive benefits package including medical, dental, and vision insurance. 401(k) plan Paid time off and holidays. Career growth and development opportunities Employee discounts on vehicles, parts, and service. A supportive and collaborative team environment focused on success.