Customer Service & Technical Support Specialist

Benefits:

• Competitive salary


• Opportunity for advancement


• Paid time off


• Training & development

Are you a tech-savvy individual with a passion for helping people? We're looking for a full-time, on-site Customer Service & Technical Customer Support Specialist to join our team in Port St. Lucie, Florida!

In this customer-facing role, you'll be the first point of contact for our valued clients, providing friendly and efficient support. You'll work Monday through Friday, 8:30 AM to 5:00 PM .

What you'll do:

• 
  Answer incoming phone calls with a helpful and professional demeanor.


• Manage and resolve support tickets efficiently.


• Add and update customer information within our CRM system .


• Help the production team by adding courses to our Learning Management System (LMS) .

What we're looking for:
Exceptional customer service skills – you're friendly, well-spoken, and enjoy interacting with people.

• 
  Strong IT skills and a solid technical acumen .


• CRM experience is a must.


• 
  Extremely organized with a keen attention to detail .


• A quick learner who can synthesize information effectively.

Other Responsibilities:

• Maintain accurate records of customer interactions and support requests.


• Participate in team meetings and training sessions.

If you're a problem-solver with excellent communication skills and a knack for technology, we want to hear from you!

Compensation: $17.00 - $19.00 per hour

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