Service Manager, Miami
- Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs
- Performance Management: continually evaluate the performance of each employee and provide to feedback on a consistent basis to drive results
- Select, train, and develop employees, ensuring all positions are filled in a timely manner
- Support, implement and provide follow-up for all training
- Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships
- Address any client concerns or complaints quickly and professionally
- Possess a working knowledge of all industry standards, regulations, restrictions, etc. and ensures department compliance
- Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time
- Monitor employee work and provide guidance, ongoing training, and development as needed
- Work effective with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles
- Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
- Assist with or perform administrative tasks
- Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
- Other duties as assigned
- Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
- Experience managing a team of technicians for selection, development, performance management, engagement and training
- Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
- Verifiable track record of excellence in Customer Service
- Willingness to assist on repairs on an as needed basis
- Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
- Excellent written and verbal communication skills
- Ability to build a world-class team from the ground up
- Ability to analyze and interpret internal reports
- Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
- Ability to travel on an as-needed basis
- Willingness to complete Lucid provided CPR training post hire
- Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
- AA/BS in either Automotive Technology or Business Management, or equivalent work experience
- Knowledge of HV systems, LV systems, and EV powertrains
- Start-up experience and related fast-paced environments
- Previous OEM specific EV experience and training
- ASE Certifications
- EPA 609 Certification
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