NS ISLAND OPERATIONS MANAGER

NS ISLAND OPERATIONS MANAGER

The Operations Manager is responsible to deliver industry-leading hospitality standards in the public spaces, beachfront,
seating areas, restrooms, and back-of-house operations. This role establishes and drives a positive working environment
and focuses on exceeding Guest and Team Membersatisfaction. This position ensures that all Destination experiences and
services are delivered as per Company operating standards. The Operations Manager is a visible front-of-house position
and uses effective planning and time management skills to properly balance front-of-house and essential administrative
duties, ensuring all operational needs are met. This role supports the Operations Director in all operational aspects to
ensure the Destination performance objectives, KPIs, Guest and Team Member satisfaction, and other key results areas
consistently meet and exceed Company’s targets. This position leads by example and requires exemplary organization,
attention to detail, excellent Guest and Team Member engagement, training, knowledge of the product and service
standards.
All duties and responsibilities are performed following Company’s Brand Standards, the Royal Way philosophy, policies,
and SOPs, public health, safety, security, and environmental guidelines.
This Job Description in no way states or implies that these are the only duties performed by the Team Member occupying
this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or
Management. The nature of this job requires daily interactions with internal and external stakeholders.