Customer Service Specialist
Job Description
Job Description
Benefits:
- Health insurance
- Paid time off
- 401(k) matching
Candidates must develop thorough product knowledge, understand regulatory standards, and communicate effectively across various channels (phone, video, text, email). Responsibilities:
- Address customer inquiries about company products with clarity and professionalism.
- Leverage experience with cell phone applications and technical knowledge for troubleshooting.
- Troubleshoot and resolve customer issues and complaints using reasoned judgment to deliver effective and satisfactory solutions.
- Use FaceTime communication with customers when needed to resolve issues quickly and clearly.
- Interact closely with different departments to identify and implement solutions to operational or customer issues.
- Collect and analyze customer feedback to identify trends, challenges, and areas for improvement.
- Communicate actionable insights and discoveries to company leadership to support strategic decision-making.
- Develop and document knowledge into helpful content to assist customers and team members in resolving common issues.
- Handle a high volume of calls while multitasking across multiple software systems, ensuring efficiency and accuracy.
- 3+ years’ experience in related field is preferred.
- Exhibit strong computer skills are required (Microsoft Office Suite Excel, Word, Power Point).
- Must be proficient in word and excel.
- Ability to work efficiently in a fast-paced environment.
- Must be detail oriented and well organized with effective time management skills.
- Ability to work independently.
- Positive and professional demeanor.
- Excellent written and verbal communication skills.
- Certification as a Car Seat Technician is preferred or must be completed upon hire.
- Expertise in NetSuite, Zendesk and Power Bi is preferred.
Job Type: Full-time in our Doral, FL office.
Telecommuting is not an option. We offer competitive salary with benefits (medical and retirement), and a friendly, multicultural work environment.
Ability to commute/relocate:
Miami, FL 33172: Reliably commute or planning to relocate before starting work (Required)
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