Customer Service Representative - Peds Behavioral Health - Bonita Health Center

Location: Bonita Health Center -3501 Health Center BlvdSuite 1119Estero FL 34135

Department: GCHSWF Peds Behavioral Health - BHC

Work Type: Full Time

Shift: Shift 1/7:00:00 AM to 5:30:00 PM

Minimum to Midpoint Pay Rate: $15.64 - $18.75 / hour

Summary

🌟 Customer Service Representative Pediatrics Behavioral Health 🌟
Location: Bonita Health Center 3501 Health Center Blvd Suite 1119, Estero, FL 34135
Schedule: Full Time | Monday Friday | 5 shifts, 8 hours each | Variable between 7:00 AM 5:30 PM

Are you passionate about making a difference in the lives of children and their families? Do you thrive in a fast-paced, high-volume medical office environment? If so, our Pediatrics Behavioral Health team is looking for you!

As a Customer Service Representative , you will be the welcoming face of our practice, providing compassionate support to patients and families navigating behavioral health services. This role is ideal for candidates who live in the Estero or Bonita Springs area and want to be part of a mission-driven team dedicated to improving the well-being of children.

What Were Looking For:

• A heart for working with pediatric patients and their families.

• High level of empathy, patience, and professionalism .

• Comfort and confidence working in a high-volume medical office setting .

• Strong communication and organizational skills.

What Youll Do:

• Greet and assist patients and families with registration and scheduling.

• Provide accurate information and compassionate guidance.

• Ensure a smooth and supportive experience from check-in to check-out.

• Collaborate with clinical staff to support patient care needs.

💙 Why Join Us?
Youll be part of a caring team where every day you help children and families take steps toward brighter futures. This is more than just a front-office roleits a chance to make a meaningful impact in your own community.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Estero