CWR-Lead, Customer Service Rep

Randstad is seeking a Lead Customer Service Representative for our global logistics client.

Are you a natural leader who loves helping others succeed? We are looking for a hands-on Team Lead to guide and coach a dedicated group of customer service specialists. In this onsite role based in Jacksonville, FL, you will help your team smash their performance goals, solve complex customer issues, and ensure every customer walks away happy.

Shift Details: Friday through Tuesday, 12:00 PM – 9:00 PM Pay

Rate: $31.00 – $31.25 per hour

Contract Length: 3-month contract (with the potential for extension or hire)

Responsibilities

• Lead & Coach: Supervise the daily operations of your customer service team, providing active coaching to build a high-performance environment.
• Track Team Success: Maintain and analyze daily and weekly performance statistics for your direct reports to help them hit their goals.
• Solve Complex Issues: Act as the main point of contact for escalated customer problems, using sound judgment to find quick and satisfying solutions.
• Streamline Operations: Troubleshoot daily operational bottlenecks and complete required team reports to keep everything running smoothly.

Qualifications Must-haves:

• 4+ years of customer service experience handling complex transactions.
• 1+ year of experience in a team lead or supervisory role.
• strong proficiency with Microsoft Office (Word, Excel, and Outlook).

Nice-to-haves:

• Experience working in a call center environment.
• bilingual skills (English/Spanish).
• Exceptional organizational skills and the ability to thrive under pressure.

Benefits & Career Growth At Randstad, we value the health and well-being of our talent. After 90 days of continuous assignment, you will become eligible for a comprehensive benefits package, including:

• Medical Insurance
• Dental Coverage
• Vision Plans

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

salary: $31 - $31.25 per hour
shift: First
work hours: 12 PM - 9 PM
education: High School

Responsibilities

• Lead & Coach: Supervise the daily operations of your customer service team, providing active coaching to build a high-performance environment.
• Track Team Success: Maintain and analyze daily and weekly performance statistics for your direct reports to help them hit their goals.
• Solve Complex Issues: Act as the main point of contact for escalated customer problems, using sound judgment to find quick and satisfying solutions.
• Streamline Operations: Troubleshoot daily operational bottlenecks and complete required team reports to keep everything running smoothly.

Skills

• Customer Service

Qualifications

• Years of experience: 4 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.