FL-DBPR-CTMH-Compliance Officer
Engagement Type
ContractShort Description
FL-DBPR-CTMH-Compliance OfficerComplete Description
FL-DBPR-Condominiums, Timeshares and Mobile Homes - Compliance Officer Position: Pay Rate: $38.14hr / Vendor Rate: $49.58hr WORK ENVIRONMENT: Professional office, business casual CANDIDATE RESPONSIBILITIES: ** Contact constituents/complainants to discuss the details of thecomplaints that are filed.
** Read state statute and compare with complaints to analyze the issue.
** Communicating with the public, so good customer service skills are a MUST.
** Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
** Provide any resources or referrals, as appropriate.
** Send
a written correspondence to the complainant once approved by the supervisor.
** Close
the case out by adding the appropriate codes/activities/statues in Versa.
** Document the actions in the OnBase system. CANDIDATE REQUIRED SKILLS: ** Communicate verbally and in writing appropriately
** Read and interrupt Florida statutes
** Previous experience working with the public in a professional work environment
** Exceptional organizational skills
** Commit to the project time line
Required/Desired Skills
| Skill Required/Desired Amount of Experience | |||
| Ability to speak and understand English | Required | ||
| High school diploma | Required | ||
| Excellent written and oral communication with the public | Required | ||
| Ability to read and interrupt Florida State Statues | Required | 1.0 | Years |
| Experience working with the public in a professional work environment | Required | 3.0 | Years |
| Experience working with the public and analyzing complaints | Required | 1.0 | Years |
| Experience using Versa | Highly desired | ||
| Experience using OnBase system | Highly desired | ||
| Bachelors Degree | Highly desired |
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