Customer Success Consultant
- The Customer Success Consultant will be the juncture between the Customer Success team and the National Accounts On-Premise customers. This role will work towards the overall communication, planning and implementing of compliance, digital needs of the National Accounts On-Premise customers.
- Establish and develop quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and exceeding customers' needs and expectations
- Work with National Account On-Premise customers, to drive full compliance to beverage program mandates including distribution and other activations
- Act as a liaison between local accounts and SGWS Account Directors/VPs who work with purchasing groups
- Work with National Account On-Premise customers to understand digital needs, communicate future enhancement requirements to our technical team and drive Proof Enrollment and Adoption
- Acquire in-depth industry and company knowledge to articulate product features, benefits, and pricing and make recommendations to include core and innovative products within the compliance guidelines for that National Account
- Accurately and effectively handle large volumes of orders and inbound support calls for a variety of customers with a unique set of needs (e.g., corporate vs franchisee dynamics, Authorized Products, varying escalation paths)
- Able to work under time pressure and maintain/produce accurate Customer Records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer
- Responsible for complex problem-solving with a positive and professional demeanor
- Ensure timely and accurate output of all work
- Report to work daily, work your full shift and adhere to Southern Glazer's Time and Attendance Policy
- Must be flexible and able to work any hours that the call center is open. Shifts may change.
- May be required to work many holidays and weekends and the team will be asked to fulfill the business need.
- Perform other work-related duties and special projects as assigned
- High School Diploma/GED and 1- year of Customer Service experience in a business environment or equivalent combination of education and experience.
- Must be proficient in Microsoft Office, including Outlook, Word, and Excel
- Accurate data-entry skills
- Effective verbal/written communication skills in carrying out job duties with various departments and levels of management.
- On occasion, must be flexible to adjust shift schedule to accommodate business needs
- Must be at least 21 years of age
- Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
- Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
Recommended Jobs
Child Life Aide- Environmental Services
POSITION SUMMARY: The aide works under the direct supervision of staff or director to assist in efficient operation of the department. The aide is responsible for cleaning of toys and equipment, …
Project Manager - D - Electrical Testing & Maintenance
The Project Manager is responsible for being an organized, service-orientated individual to manage projects for a variety of Customers. Position is responsible for communicating with a variety of dep…
Social Worker
Position Summary Join a compassionate, collaborative health care team where your clinical expertise makes a measurable difference in patients’ lives. As a key provider of psychosocial care, you will…
GenAI Solutions Architect Lead Engineer - Vice President
The GenAI Solutions Architect/Lead Engineer is a senior level position responsible for establishing and implementing new or revised GenAI application systems and programs in coordination with the Tec…
Strategic Communications Analyst
: Strategic Communications Analyst Minimum Qualifications Summary Certification & Education Must possess a current US Passport with ability to travel and work overseas Must be able to meet C…
Porter
Job Opportunity At AdventHealth Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplif…
Sales Consultant
Automotive New Sales Consultant- Ferman Chevrolet Brandon Take control of your success working for one of the largest employers in the Tampa Bay area and one of the most forward-thinking and progr…
Bartender
Position Title: Bartender Qualifications: •Minimum of three years beverage-related experience (shipboard experience preferred), or an equivalent combination of experience and education. •Comple…
IT Project Tech Lead
Citibank, N.A. seeks an IT Project Tech Lead for its Tampa, Florida location. Duties: Manage communications and relationships with key business and technology stakeholders, serving as the primar…
Senior Bridge Engineer Manager - FL Locations or Remote Options
Job Title: Senior Engineering Manager (Bridge) Locations : Tampa, Orlando, Jacksonville, Palm Beach Gardens or Remote Options. Job Description: A leading engineering firm is seeki…