Front Desk / Rover Security Officer - Senior Apartment Community

Location: Pompano Beach, FL
Company: SMI
Position Type: Full-Time / Part-Time
Pay Rate: $18.00 per hour

Position Overview:

SMI is currently seeking a professional, dependable, and customer service-oriented Front Desk / Rover Security Officer for a 60 and older residential apartment community located in Pompano Beach, Florida.

We are looking for an individual who understands the importance of providing excellent customer service while maintaining a safe, welcoming, and respectful environment for residents, guests, and staff. This position requires someone who is computer literate, professional in appearance, and capable of working both morning and night shifts as needed.

The ideal candidate should enjoy interacting with people, assisting residents, and maintaining a calm and professional presence throughout the property.

Key Responsibilities:

Front Desk Operations:

• Monitor and manage the front desk area in a professional manner.
• Greet residents, guests, vendors, and visitors courteously.
• Answer phones and assist with resident inquiries or concerns.
• Maintain visitor logs and monitor access to the property.
• Assist management with daily administrative or operational support when needed.

Rover / Property Patrol Duties:

• Conduct routine patrols throughout the property and common areas.
• Monitor for unusual activity, safety hazards, or unauthorized persons.
• Ensure the property remains safe, secure, and well-monitored.
• Respond professionally to incidents, resident concerns, or emergencies.
• Report maintenance issues, suspicious activity, or safety concerns promptly.

Customer Service & Resident Relations:

• Provide exceptional customer service to residents and guests.
• Maintain a friendly, respectful, and professional demeanor at all times.
• Assist elderly residents when appropriate and provide general support.
• Create a welcoming and secure atmosphere throughout the community.

Reporting & Documentation:

• Complete daily activity reports and incident reports accurately.
• Maintain detailed logs of patrols, visitors, and incidents.
• Communicate effectively with management and fellow team members.
• Use computer systems for reporting, email communication, and resident records.

Qualifications:

• Strong customer service and communication skills.
• Must be computer literate and comfortable using basic office systems.
• Ability to work both morning and night shifts.
• Professional appearance and attitude.
• Dependable, punctual, and team-oriented.
• Ability to remain calm and professional in emergency situations.
• Previous security, concierge, front desk, or customer service experience preferred.
• Florida Security D License preferred or required based on assignment.