NetSuite Customer Success Project Manager

USE (Jacksonville, FL)

We exist to transform our customers and change lives.

Are you a dynamic professional with a passion for driving projects to success? Join RF-SMART as a Project Manager and lead our innovative projects to new heights. This role offers the perfect blend of strategic planning, client interaction, and team collaboration.

What You’ll Do:

• Manage Projects : Oversee resources, timelines, scope, and customer expectations to ensure successful project completion.


• Client Interaction : Establish yourself as the main point of contact for clients, managing communication and escalations.


• Strategic Planning : Generate and deliver project plans and cost estimates, manage change requests, and negotiate project scope changes as well as managed service agreements.


• Cross-Functional Collaboration : Work with internal teams to manage project deliverables and ensure seamless service.


• Post-Implementation Support : Participate in post-Go-Live activities for key accounts to ensure ongoing success.

What You Bring:

• Proven Success : 2-5 years of project management and/or consulting experience, preferably with NetSuite ERP implementations.


• Technical Skills : Proficiency in Word, Excel, PowerPoint, Microsoft Project, and Smartsheet. Functional experience with ERP systems, especially NetSuite, is a plus.


• Excellent Communication : Strong written and verbal communication skills, with the ability to deliver impactful presentations.


• Negotiation Skills : Experience managing executive relationships and closing large deals including managed service agreements.


• Willingness to Travel : Ready to travel up to 35% to connect with clients and facilitate project delivery.


• A Bachelor’s degree in a related field or equivalent work experience.


• Experience with ERP distribution applications, manufacturing, and/or warehouse environments is desired.


• Some technical or application functional NetSuite experience is a plus.

Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a NetSuite Customer Success Project Manager, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.

Employer does not sponsor applicants for employment visa status (e.g., H-1B visa status).

General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.