Pool & Recreation Supervisor

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach Resort & Spa is recruiting a Pool and Recreation Supervisor to join the hotel’s team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Job Summary

Andaz Miami Beach Resort & Spa is looking for a Pool & Recreation Supervisor who is excited, qualified and a hard-working, individual with a passion for hospitality and a commitment to superior guest service. Experience with Micros, high volume, and Supervisory experience are all beneficial but not required. The Pool & Recreation Supervisor is responsible for supervising and coordinating the activities of the pool and beach staff during a specific shift. The primary objective is to ensure efficient operations, exceptional customer service, and a positive dining experience for all patrons. The position requires strong leadership, organizational skills, and the ability to handle various responsibilities simultaneously.

Duties & Functions

• Oversee and guide the performance of the pool and beach staff during the assigned shift.
• Provide training, coaching, and feedback to ensure high-quality service standards.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Monitor the areas to ensure cleanliness, proper setup, and adherence to health and safety standards.
• Interact with customers to gather feedback, address complaints, and enhance the overall experience.
• Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.
• Coordinate with the kitchen staff to ensure timely preparation and delivery of food orders.
• Monitor inventory levels, track supply usage, and place orders as needed to avoid shortages.
• Implement and enforce standard operating procedures, including cash handling, safety protocols, and cleanliness guidelines.
• Collaborate with other managers and the restaurant owner to develop and implement strategies for improving operational efficiency and customer satisfaction.
• Create shift schedules, taking into consideration employee availability, workload, and business needs.
• Monitor employee attendance, punctuality, and adherence to company policies.
• Ensure compliance with labor laws and regulations, including break schedules and overtime requirements.
• Conduct cash register audits, ensuring accurate cash handling and adherence to financial procedures.
• Uphold company policies and procedures, including adhering to work schedules, dress code, and attendance guidelines.
• Adheres to all company safety and sanitation policies and procedures
• To ensure that all perishable items used behind the bar are labeled/dated and responsible for rotating and throwing away to maintain quality control
• Provides prompt, professional, friendly, and personalized service to our guests
• Provides professional and exceptional food and beverage service
• Listens to guests and anticipates their needs
• Properly executes closing procedures