Retail Account Trainee

We specialize in helping businesses engage with new mobility customers through impactful, in-store retail events. Our mission is to connect brands with their ideal audience by creating compelling promotions that drive customer acquisition and boost market presence. We pride ourselves on delivering innovative, results-driven strategies that elevate customer experiences and fuel business growth.

Position Overview: We’re looking for a motivated Retail Account Trainee to join our team and play a pivotal role in promoting and selling AT&T’s products and services at high-traffic retail events. As a Retail Account Trainee, you will be on the front lines, engaging with customers, providing expert guidance on AT&T’s offerings, and contributing to the success of in-store events. If you’re passionate about customer service, technology, and driving sales, this is a fantastic opportunity to make a real impact in a fast-paced retail environment.

Key Responsibilities

• Build strong, lasting relationships with customers by understanding their needs and recommending the best AT&T products and services tailored to them.
• Help drive sales by promoting AT&T mobility plans, devices, and accessories through personalized service and effective communication.
• Assist with planning and executing in-store retail events and promotions aimed at increasing AT&T's market visibility and boosting customer acquisition.
• Stay up-to-date on the latest AT&T products, services, and promotions to confidently communicate their benefits and value to customers.
• Provide exceptional post-purchase support, assisting customers with account setup, troubleshooting, and resolving any billing or technical issues.
• Work closely with the fellow team members to ensure seamless event execution, from initial planning to post-event follow-up.
• Track customer interactions, sales outcomes, and event performance to contribute to continuous improvement and future event success.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Strong verbal communication and interpersonal skills with the ability to engage customers and build rapport.
• Previous customer service or retail experience is a plus, but not required.
• Ability to thrive in a fast-paced, ever-changing environment while learning new products and services quickly.
• Self-motivated with a strong desire to meet and exceed sales goals and contribute to team success.
• Comfortable working in a collaborative, target-driven environment to achieve shared goals.
• Willingness to work flexible hours, including evenings and weekends, to meet business needs.