Front Office Coordinator
- Serve patients by scheduling visits, maintaining EMR records, accounts and greeting them for their appointments
- Keep patient appointments on schedule by validating eligibility, initiating and following up on prior authorizations, and notifying appropriate staff of patient arrival
- Comfort patients by anticipating their needs, answering their questions, maintaining a clean and organized reception area, and maintaining inventory of basic supplies
- Ensure availability of treatment information by receiving, filing and retrieving patient records and mail quickly and completely
- Maintain patient accounts by obtaining, recording, and updating insurance and personal financial information
- Protect patient rights by maintaining confidentiality of personal and financial information
- Maintain operations by following processes, procedures and reporting necessary changes
- Accept deliveries and route them to appropriate departments when required
- Answer incoming calls
- Contribute to team effort by accomplishing related tasks as needed
- Review charts and reach out to providers as needed to verify or validate orders
- Work at multiple facilities within the market as needed
- 2-3 years of clerical/reception experience in a medical office setting
- EMR Experience
- Ability to type 40 to 50 WPM
- Bilingual (English/Spanish) preferred
- This is a full-time 5 day a week onsite position. Shift may be assigned to cover any weekday (Monday - Friday, 8 a.m. to 5 p.m.) and Saturday (9 a.m. to 2 p.m.) Shift will be assigned a minimum of two weeks in advance.
- Potential for evening hours to support business needs.
- Travel to other locations to support business needs may be required. Employees are reimbursed for travel time and mileage based on IRS mileage reimbursement rates.
- Proficiency with standard office software applications (Outlook, Microsoft Office )
- Detail oriented
- Ability to multi-task and work across the organization
- Excellent communication and interpersonal skills
- Enjoys interacting with patients, techs, and other healthcare professionals
- Enjoys creating a friendly atmosphere
- Good at coordinating with others to meet collective goals
- Proactive and optimistic
- PTO
- 8 Paid Holidays
- Medical, Dental, Vision
- 401k Match
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