Customer Advocate- Exception Handling

NOW HIRING FULLY REMOTE MORTGAGE LOAN EXCEPTION HANDLERS!

***This role will require loan processing experience of FHA/VA loans***

Summary:

This job is doing re-processing of a loan if they are rejected for any number of reasons. These loans come back to the Exception Handler/Customer Advocate and not the original loan processor that processed it.

Essential Job Duties and Responsibilities:

• Excellent Customer Service. The Customer Advocate is the primary customer contact, and may act as liaison between the borrower, underwriter and loan advisor.
• The Customer Advocate is required to provide periodic status updates, and timely return all incoming inquiry calls.
• The Customer Advocate is responsible for noting all communication and statuses in the Loan Operating System.
• This role will require you to maintain a pipeline of around 25-30 loans that will need to be re-processed
• Outbound calls will be required to borrowers, loan officers, and underwriters to obtain missing information

Additional Skills & Qualifications

• Need 3-5 years of experience doing work with FHA, VA, and conventional loans.
• 3-5 years of loan processing experience
• Outstanding communication and customer service skills
• Excellent attention to detail
• Well versed in the mortgage process flow and established SLA’s Highly skilled on the phone, very organized and able to handle the overall customer experience with outstanding service.
• Work in a fast paced environment

Pay and Benefits

The pay range for this position is $52000.00 - $52000.00/yr.

Full health benefits and 401K

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 8, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.