Lead Host - Yuengling - Tampa

We’re looking for an artist in disguise, a jack-of-all-trades, or better yet, a Lead Host! That someone special will be the first impression our customers have and the lasting impression of customer service they leave with.

In this role all about social connection, a smile and sincere greeting goes a long way. If you’re organized, empathetic, and work efficiently, this is the job for you. Not only will you help greet and seat guests at dining locations, but you’ll also play a key role in providing general help to guests and solving any issues to make sure our customers leave happily.

Making connections with others in an instant is truly an art form, and with your wizarding skills, you’ll succeed on our team.

Please ensure to upload work history or resume to be considered.

Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

• Serve as the point person for all host-related operations
• Greet and seat guests with warmth, professionalism, and efficiency
• Oversee the host team, providing direction, training, and real-time coaching
• Strategically manage the seating chart and pacing to optimize service and guest satisfaction
• Handle high-pressure guest situations with poise and problem-solving
• Collaborate with managers and service staff to ensure smooth transitions between shifts
• Take ownership of the reservation system, waitlists, and guest communication
• Maintain a calm, composed presence during peak business hour

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous host/hostess or food service experience required

• Demonstrates excellent guest service skills

• Demonstrates excellent communication and interpersonal skills, both written and verbal

• Demonstrates strong organizational skills, accuracy, and attention to detail

• The ideal candidate has a flexible schedule to work evenings, weekends, and holidays

• Enjoys working in a lively environment

• Must be able to obtain food safety certification

• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education