Robotics Customer Service Representative

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Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Shift: Monday through Friday 1:00 pm to 9:00 pm EST

Who we want -

• Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.
• Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!
• Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

What you will do -

Handle all incoming customer and field service calls, robotic part requests, complete order entry and in turn facilitate shipments and required returns productively and efficiently with minimal supervision. Provide logistics support to all sales and field personnel for Capital sales and transfers for domestic and international sites. Manage ECN and Quality requirements.

• Enter sales orders for robotic parts for all external customers; Stryker Sales, Stryker Affiliates, Field Service Engineers (FSEs), and internal requests into the Expandable System
• Maintain knowledge of software versions of the robotic systems to ensure accuracy of ordering parts
• Coordinate with Planning, Materials and Distribution Team to ensure timely shipment of instruments
• Process QA complaints; creating RMA's and execute RMA procedures when needed, including follow up of returns and processing replacement parts
• Manage all system field upgrades through future CAPA's and ECN's for products release, maintaining ECN requirements, creating sales orders, work orders/cases and creating spread sheets for tracking
• Manage logistics of capital sales equipment and maintain the movement of capital inventory
• Manage movement of all inventory through our Distribution centers (Millstone and Kenco system)

What you need-

• High School Diploma or equivalent - required
• 2+ years of experience - required
• Clear and concise communication skills
• Passion for best-in-class customer service and ability to make customers promoters of our products and services
• Computer skills and know-how to navigate between different systems

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits About Stryker Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. Know someone at Stryker? Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.