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Medical Secretary I (TEMP)

University of Central Florida
Orlando, FL
Medical Secretary I (TEMP) Location Orlando, FL : Unleash YOUR Potential With Us As a next-generation public research institute and Forbes-ranked top employer in Florida, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world's most challenging problems. No matter what your role is, when you join Knight Nation, you'll play an integral role in pushing us forward to become among the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We're seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve. The Opportunity: Join the UCF Student Health Team as a Medical Secretary and add to our dedication to provide excellent healthcare to the community that we serve. The Student Health Services (SHS) Medical Secretary position provides non-clinical patient support primarily at UCF Student Health Services-Main Campus, but may also work at SHS Downtown Campus Clinic and SHS College of Medicine Clinic as needed. Responsible for reviewing patients accounts, performing database maintenance functions, and ensuring accuracy of all data recorded. Works under the supervision of the Student Health Coordinator. Responsibilities:
  • Responsible for scheduling appointments with appropriate providers for non-emergency patients to ensure daily patient management.
  • Refers patients to Nurse Facilitator for effective triage or facilitates triage with Nurse Facilitator via telephone.
  • Acts as the primary scheduler for University of Central Florida Student Health Services.
  • Determines appropriate appointment types/time length.
  • Greets patients.
  • Responsible for insurance verification of appointments and eligibility of PeopleSoft.
  • Reconciles scheduling (clinical and departmental) conflicts as they arise, or changes develop.
  • Interprets policies and procedures as needed and disseminates information to USPS/OPS staff members.
  • Creates and modifies departmental manuals, guidelines, and handbooks that are consistent with HIPAA policies and FERPA guidelines.
  • Performs data entry, registers and updates patient insurance information in the Electronic Health Records (EHR).
  • Attend incoming calls, and disseminate information as needed, direct visitors to appropriate department(s) within the UCF Health Services.
  • Organize and disburse incoming and outgoing mail, post checks, and scan check logs.
  • Generates reports and responds to inquiries regarding patient data.
  • Responsible for collecting patient co-payments and/or any outstanding balances.
    • Minimum Qualifications: High School Diploma or Equivalent and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) . Preferred Qualifications:
    • Clinical knowledge and understanding of CPT and ICD-10 codes.
    • Proficient with medical terminology.
    • Working knowledge of health insurance, pre-authorizations, and medical specialties.
    • Proficiency with Microsoft Office applications including Microsoft Word, Excel, and Outlook.
    • Electronic Medical Records experience.
    • Professional communication skills, at all levels within the organization and with patients.
    Are Benefits Important to You? State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off. Who Are We? Founded in 1963 to fuel the region's talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It's one of the reasons U.S. News & World Report ranks UCF among the nation's top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more. Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins. Department Academic Health Sciences Center (AHSC) - Health Center Operations - OPS Hours of Work Full time Work Schedule Monday - Friday; within the hours of 8:00 AM-6:00 PM (8 hour shifts/40 hours a week). Occasional Saturdays may be required. Hours are subject to change due to operational needs, special projects and emergencies. Type of Appointment Fixed Term (Fixed Term) Hourly Rate $15.66 Job Posting End Date Benefits Eligibility State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off. Equal Employment Opportunity Statement: The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement. The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.
Posted 2025-10-31

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